Consumer Feedback Survey As a valued Customer, we are keen to get your feedback on your latest experience with us. Your input will assist us in improving our services and how you experience it. Please take a few minutes to complete this short survey. The information provided will be treated as private and confidential. Thank you! Question Title * 1. Which Indigo (formerly ILC) service/s did you have contact with? (You can tick more than one) Assistive Technology Service Goods, Equip & AT Services (GEAT) Hire of Equipment (ILC Hire) Communication Technology Service (CAEP AAC) Occupational Therapy Driver Assessment Home Modification Services Commonwealth Respite and Carelink Centre (CRCC) Equipment Grants Program Community Allied Health Service Allied Health Therapy in the School NDIS Clinical Assessment Other (please specify) Question Title * 2. Do you agree or disagree with the following statements? Agree Disagree N/A Staff communicated in a clear manner Staff communicated in a clear manner Agree Staff communicated in a clear manner Disagree Staff communicated in a clear manner N/A Staff respected my privacy & confidentiality Staff respected my privacy & confidentiality Agree Staff respected my privacy & confidentiality Disagree Staff respected my privacy & confidentiality N/A Staff were open to my feedback / complaint Staff were open to my feedback / complaint Agree Staff were open to my feedback / complaint Disagree Staff were open to my feedback / complaint N/A Question Title * 3. On your initial contact with Indigo (formerly ILC), please rate us on how well we did. Very good (with an immediate response) Good (with a same day response) Average (1-2 days for a response) Poor (2 days or longer for a response) N/A Very good (with an immediate response) Good (with a same day response) Average (1-2 days for a response) Poor (2 days or longer for a response) N/A On your recent interaction with Indigo (formerly) ILC Question Title * 4. How satisfied did you feel with our staff member’s understanding of your needs? 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 5. How satisfied did you feel that our services met your needs? 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 6. Please rate how the service(s) helped you make an informed decision. 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 7. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 8. Did your experience with Indigo (formerly ILC) make a difference in your life in anyway? Please share your story here. Question Title * 9. Have thoughts on how we can improve our services so you can have a better experience? We would love to hear from you. Next
