Sarasota Opera Costume Rental Customer Survey Thank you for renting with the Sarasota Opera Costume Studio. We are committed to providing excellent service and improving our rental process, and your feedback will help us serve you better in the future. Section 1: Overall Experience Question Title * 1. How likely are you to recommend Sarasota Opera Costume Studio to a colleague or another company? Highly likely Maybe Not likely Question Title * 2. In a few words, please share the reason for your answer to the above question? Section 2: Why You Rent From Us Question Title * 3. What factors led you to choose Sarasota Opera Costume Studio for your project? (select all that apply) Repertoire availability Size range of costumes Quality of costumes Design choices & designer input Cost/rental prices Customer service & responsiveness Recommendations from colleagues Other (please specify) Section 3: Costume Collection Question Title * 4. How would you rate the variety of costumes you received in your rental? Question Title * 5. How would you rate the sizing of the costumes you received in your rental? Question Title * 6. Were there any major size issues or alterations needed (that you were not made aware of)? Question Title * 7. How would you rate the overall quality of the costumes received in your rental? Other (please specify) Question Title * 8. Were there any issues with costume quality that you had to address (stains, rips, etc.)? Question Title * 9. How satisfied are you with our ability to accommodate special requests (alterations, additional pieces, etc.)? Highly satisfied Satisfied Not satisfied Other (please specify) Section 4: Customer Service Experience Question Title * 10. How would you rate your overall customer service experience with us? Excellent Fair Room for improvement Disappointed Other (please specify) Question Title * 11. Was our team responsive in a timely manner to inquiries and requests? Yes, very Somewhat, but could have been better No Other (please specify) Question Title * 12. How would you describe the communication process (before, during, after the rental)? Section 5: Looking Forward Question Title * 13. Are there any additional services you would like Sarasota Opera Costume Rental Studio to offer? Question Title * 14. Do you have any suggestions for us to improve our costume rental services? Done