SGF CRIME SURVEY 2014

We know that in-store crime is an important issue for our members. We know that many of our members feel that the police and courts do not take in-store crime seriously enough.

To this end we believe that to help us try and raise awareness of this with our politicians and legal system, it is vital that we can report on the incidents taking place in our members' stores and show them the true cost of retail crime within our industry.

Please therefore complete this survey no later than Friday 14th August to allow us to collate the survey results and produce a report.

I very much appreciate your support on this.

PETE CHEEMA

Chief Executive

	Daily	Weekly	Monthly	Annually	Never
Shoplifting	Shoplifting Daily	Shoplifting Weekly	Shoplifting Monthly	Shoplifting Annually	Shoplifting Never
Break-ins	Break-ins Daily	Break-ins Weekly	Break-ins Monthly	Break-ins Annually	Break-ins Never
Violence Against Staff	Violence Against Staff Daily	Violence Against Staff Weekly	Violence Against Staff Monthly	Violence Against Staff Annually	Violence Against Staff Never
Armed Robbery	Armed Robbery Daily	Armed Robbery Weekly	Armed Robbery Monthly	Armed Robbery Annually	Armed Robbery Never
Store Vandalism	Store Vandalism Daily	Store Vandalism Weekly	Store Vandalism Monthly	Store Vandalism Annually	Store Vandalism Never
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Daily	Verbal/Physical Abuse when sale refused Weekly	Verbal/Physical Abuse when sale refused Monthly	Verbal/Physical Abuse when sale refused Annually	Verbal/Physical Abuse when sale refused Never
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age Daily	Verbal/Physical Abuse when asking for proof of age Weekly	Verbal/Physical Abuse when asking for proof of age Monthly	Verbal/Physical Abuse when asking for proof of age Annually	Verbal/Physical Abuse when asking for proof of age Never
Employee Theft	Employee Theft Daily	Employee Theft Weekly	Employee Theft Monthly	Employee Theft Annually	Employee Theft Never

Daily

Weekly

Monthly

Annually

Never

Shoplifting

Shoplifting Daily

Shoplifting Weekly

Shoplifting Monthly

Shoplifting Annually

Shoplifting Never

Break-ins

Break-ins Daily

Break-ins Weekly

Break-ins Monthly

Break-ins Annually

Break-ins Never

Violence Against Staff

Violence Against Staff Daily

Violence Against Staff Weekly

Violence Against Staff Monthly

Violence Against Staff Annually

Violence Against Staff Never

Armed Robbery

Armed Robbery Daily

Armed Robbery Weekly

Armed Robbery Monthly

Armed Robbery Annually

Armed Robbery Never

Store Vandalism

Store Vandalism Daily

Store Vandalism Weekly

Store Vandalism Monthly

Store Vandalism Annually

Store Vandalism Never

Verbal/Physical Abuse when sale refused

Verbal/Physical Abuse when sale refused Daily

Verbal/Physical Abuse when sale refused Weekly

Verbal/Physical Abuse when sale refused Monthly

Verbal/Physical Abuse when sale refused Annually

Verbal/Physical Abuse when sale refused Never

Verbal/Physical Abuse when asking for proof of age

Verbal/Physical Abuse when asking for proof of age Daily

Verbal/Physical Abuse when asking for proof of age Weekly

Verbal/Physical Abuse when asking for proof of age Monthly

Verbal/Physical Abuse when asking for proof of age Annually

Verbal/Physical Abuse when asking for proof of age Never

Employee Theft

Employee Theft Daily

Employee Theft Weekly

Employee Theft Monthly

Employee Theft Annually

Employee Theft Never

	More Frequent	Less Frequent	About the Same
Shoplifting	Shoplifting More Frequent	Shoplifting Less Frequent	Shoplifting About the Same
Break-ins	Break-ins More Frequent	Break-ins Less Frequent	Break-ins About the Same
Violence Against Staff	Violence Against Staff More Frequent	Violence Against Staff Less Frequent	Violence Against Staff About the Same
Armed Robbery	Armed Robbery More Frequent	Armed Robbery Less Frequent	Armed Robbery About the Same
Store Vandalism	Store Vandalism More Frequent	Store Vandalism Less Frequent	Store Vandalism About the Same
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused More Frequent	Verbal/Physical Abuse when sale refused Less Frequent	Verbal/Physical Abuse when sale refused About the Same
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age More Frequent	Verbal/Physical Abuse when asking for proof of age Less Frequent	Verbal/Physical Abuse when asking for proof of age About the Same
Employee Theft	Employee Theft More Frequent	Employee Theft Less Frequent	Employee Theft About the Same

More Frequent

Less Frequent

About the Same

Shoplifting

Shoplifting More Frequent

Shoplifting Less Frequent

Shoplifting About the Same

Break-ins

Break-ins More Frequent

Break-ins Less Frequent

Break-ins About the Same

Violence Against Staff

Violence Against Staff More Frequent

Violence Against Staff Less Frequent

Violence Against Staff About the Same

Armed Robbery

Armed Robbery More Frequent

Armed Robbery Less Frequent

Armed Robbery About the Same

Store Vandalism

Store Vandalism More Frequent

Store Vandalism Less Frequent

Store Vandalism About the Same

Verbal/Physical Abuse when sale refused

Verbal/Physical Abuse when sale refused More Frequent

Verbal/Physical Abuse when sale refused Less Frequent

Verbal/Physical Abuse when sale refused About the Same

Verbal/Physical Abuse when asking for proof of age

Verbal/Physical Abuse when asking for proof of age More Frequent

Verbal/Physical Abuse when asking for proof of age Less Frequent

Verbal/Physical Abuse when asking for proof of age About the Same

Employee Theft

Employee Theft More Frequent

Employee Theft Less Frequent

Employee Theft About the Same

	Very Helpful	Satisfactory	Unsatisfactory	Very Unhelpful
Shoplifting	Shoplifting Very Helpful	Shoplifting Satisfactory	Shoplifting Unsatisfactory	Shoplifting Very Unhelpful	Shoplifting
Break-ins	Break-ins Very Helpful	Break-ins Satisfactory	Break-ins Unsatisfactory	Break-ins Very Unhelpful	Break-ins
Violence Against Staff	Violence Against Staff Very Helpful	Violence Against Staff Satisfactory	Violence Against Staff Unsatisfactory	Violence Against Staff Very Unhelpful	Violence Against Staff
Armed Robbery	Armed Robbery Very Helpful	Armed Robbery Satisfactory	Armed Robbery Unsatisfactory	Armed Robbery Very Unhelpful	Armed Robbery
Store Vandalism	Store Vandalism Very Helpful	Store Vandalism Satisfactory	Store Vandalism Unsatisfactory	Store Vandalism Very Unhelpful	Store Vandalism
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Very Helpful	Verbal/Physical Abuse when sale refused Satisfactory	Verbal/Physical Abuse when sale refused Unsatisfactory	Verbal/Physical Abuse when sale refused Very Unhelpful	Verbal/Physical Abuse when sale refused
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age Very Helpful	Verbal/Physical Abuse when asking for proof of age Satisfactory	Verbal/Physical Abuse when asking for proof of age Unsatisfactory	Verbal/Physical Abuse when asking for proof of age Very Unhelpful	Verbal/Physical Abuse when asking for proof of age
Employee Theft	Employee Theft Very Helpful	Employee Theft Satisfactory	Employee Theft Unsatisfactory	Employee Theft Very Unhelpful	Employee Theft

Very Helpful

Satisfactory

Unsatisfactory

Very Unhelpful

Shoplifting

Shoplifting Very Helpful

Shoplifting Satisfactory

Shoplifting Unsatisfactory

Shoplifting Very Unhelpful

Shoplifting

Break-ins

Break-ins Very Helpful

Break-ins Satisfactory

Break-ins Unsatisfactory

Break-ins Very Unhelpful

Break-ins

Violence Against Staff

Violence Against Staff Very Helpful

Violence Against Staff Satisfactory

Violence Against Staff Unsatisfactory

Violence Against Staff Very Unhelpful

Violence Against Staff

Armed Robbery

Armed Robbery Very Helpful

Armed Robbery Satisfactory

Armed Robbery Unsatisfactory

Armed Robbery Very Unhelpful

Armed Robbery

Store Vandalism

Store Vandalism Very Helpful

Store Vandalism Satisfactory

Store Vandalism Unsatisfactory

Store Vandalism Very Unhelpful

Store Vandalism

Verbal/Physical Abuse when sale refused

Verbal/Physical Abuse when sale refused Very Helpful

Verbal/Physical Abuse when sale refused Satisfactory

Verbal/Physical Abuse when sale refused Unsatisfactory

Verbal/Physical Abuse when sale refused Very Unhelpful

Verbal/Physical Abuse when sale refused

Verbal/Physical Abuse when asking for proof of age

Verbal/Physical Abuse when asking for proof of age Very Helpful

Verbal/Physical Abuse when asking for proof of age Satisfactory

Verbal/Physical Abuse when asking for proof of age Unsatisfactory

Verbal/Physical Abuse when asking for proof of age Very Unhelpful

Verbal/Physical Abuse when asking for proof of age

Employee Theft

Employee Theft Very Helpful

Employee Theft Satisfactory

Employee Theft Unsatisfactory

Employee Theft Very Unhelpful

Employee Theft

	Very Likely	Likely	Unlikely	Very Unlikely
Shoplifting	Shoplifting Very Likely	Shoplifting Likely	Shoplifting Unlikely	Shoplifting Very Unlikely
Break-ins	Break-ins Very Likely	Break-ins Likely	Break-ins Unlikely	Break-ins Very Unlikely
Violence Against Staff	Violence Against Staff Very Likely	Violence Against Staff Likely	Violence Against Staff Unlikely	Violence Against Staff Very Unlikely
Armed Robbery	Armed Robbery Very Likely	Armed Robbery Likely	Armed Robbery Unlikely	Armed Robbery Very Unlikely
Store Vandalism	Store Vandalism Very Likely	Store Vandalism Likely	Store Vandalism Unlikely	Store Vandalism Very Unlikely
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Very Likely	Verbal/Physical Abuse when sale refused Likely	Verbal/Physical Abuse when sale refused Unlikely	Verbal/Physical Abuse when sale refused Very Unlikely
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age Very Likely	Verbal/Physical Abuse when asking for proof of age Likely	Verbal/Physical Abuse when asking for proof of age Unlikely	Verbal/Physical Abuse when asking for proof of age Very Unlikely
Employee Theft	Employee Theft Very Likely	Employee Theft Likely	Employee Theft Unlikely	Employee Theft Very Unlikely

Very Likely

Likely

Unlikely

Very Unlikely

Shoplifting

Shoplifting Very Likely

Shoplifting Likely

Shoplifting Unlikely

Shoplifting Very Unlikely

Break-ins

Break-ins Very Likely

Break-ins Likely

Break-ins Unlikely

Break-ins Very Unlikely

Violence Against Staff

Violence Against Staff Very Likely

Violence Against Staff Likely

Violence Against Staff Unlikely

Violence Against Staff Very Unlikely

Armed Robbery

Armed Robbery Very Likely

Armed Robbery Likely

Armed Robbery Unlikely

Armed Robbery Very Unlikely

Store Vandalism

Store Vandalism Very Likely

Store Vandalism Likely

Store Vandalism Unlikely

Store Vandalism Very Unlikely

Verbal/Physical Abuse when sale refused

Verbal/Physical Abuse when sale refused Very Likely

Verbal/Physical Abuse when sale refused Likely

Verbal/Physical Abuse when sale refused Unlikely

Verbal/Physical Abuse when sale refused Very Unlikely

Verbal/Physical Abuse when asking for proof of age

Verbal/Physical Abuse when asking for proof of age Very Likely

Verbal/Physical Abuse when asking for proof of age Likely

Verbal/Physical Abuse when asking for proof of age Unlikely

Verbal/Physical Abuse when asking for proof of age Very Unlikely

Employee Theft

Employee Theft Very Likely

Employee Theft Likely

Employee Theft Unlikely

Employee Theft Very Unlikely

	Very Satisfied	Satisfied	Unsatisfied	PenaltyUnknown
Shoplifting	Shoplifting Very Satisfied	Shoplifting Satisfied	Shoplifting Unsatisfied	Shoplifting PenaltyUnknown
Break-ins	Break-ins Very Satisfied	Break-ins Satisfied	Break-ins Unsatisfied	Break-ins PenaltyUnknown
Violence Against Staff	Violence Against Staff Very Satisfied	Violence Against Staff Satisfied	Violence Against Staff Unsatisfied	Violence Against Staff PenaltyUnknown
Armed Robbery	Armed Robbery Very Satisfied	Armed Robbery Satisfied	Armed Robbery Unsatisfied	Armed Robbery PenaltyUnknown
Store Vandalism	Store Vandalism Very Satisfied	Store Vandalism Satisfied	Store Vandalism Unsatisfied	Store Vandalism PenaltyUnknown
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Very Satisfied	Verbal/Physical Abuse when sale refused Satisfied	Verbal/Physical Abuse when sale refused Unsatisfied	Verbal/Physical Abuse when sale refused PenaltyUnknown
Verbal/Physical Abuse when asked for proof of age	Verbal/Physical Abuse when asked for proof of age Very Satisfied	Verbal/Physical Abuse when asked for proof of age Satisfied	Verbal/Physical Abuse when asked for proof of age Unsatisfied	Verbal/Physical Abuse when asked for proof of age PenaltyUnknown
Employee Theft	Employee Theft Very Satisfied	Employee Theft Satisfied	Employee Theft Unsatisfied	Employee Theft PenaltyUnknown

Very Satisfied

Satisfied

Unsatisfied

PenaltyUnknown

Shoplifting

Shoplifting Very Satisfied

Shoplifting Satisfied

Shoplifting Unsatisfied

Shoplifting PenaltyUnknown

Break-ins

Break-ins Very Satisfied

Break-ins Satisfied

Break-ins Unsatisfied

Break-ins PenaltyUnknown

Violence Against Staff

Violence Against Staff Very Satisfied

Violence Against Staff Satisfied

Violence Against Staff Unsatisfied

Violence Against Staff PenaltyUnknown

Armed Robbery

Armed Robbery Very Satisfied

Armed Robbery Satisfied

Armed Robbery Unsatisfied

Armed Robbery PenaltyUnknown

Store Vandalism

Store Vandalism Very Satisfied

Store Vandalism Satisfied

Store Vandalism Unsatisfied

Store Vandalism PenaltyUnknown

Verbal/Physical Abuse when sale refused

Verbal/Physical Abuse when sale refused Very Satisfied

Verbal/Physical Abuse when sale refused Satisfied

Verbal/Physical Abuse when sale refused Unsatisfied

Verbal/Physical Abuse when sale refused PenaltyUnknown

Verbal/Physical Abuse when asked for proof of age

Verbal/Physical Abuse when asked for proof of age Very Satisfied

Verbal/Physical Abuse when asked for proof of age Satisfied

Verbal/Physical Abuse when asked for proof of age Unsatisfied

Verbal/Physical Abuse when asked for proof of age PenaltyUnknown

Employee Theft

Employee Theft Very Satisfied

Employee Theft Satisfied

Employee Theft Unsatisfied

Employee Theft PenaltyUnknown

SGF CRIME SURVEY 2014

General Overview

Question Title

* 1. Please let us know which region your store is in.

Question Title

* 2. Over the last year, 2014, how often have the following incidents occurred in your store?

Question Title

* 3. Is it your perception that the following incidents are becoming more or less frequent?

Question Title

* 4. When you report the following incidents to the police how do you find their response?

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* 5. How likely are you to report each of the following incidents to the police?

Question Title

* 6. Please estimate how much retail crime (Theft, Vandalism, Violence etc.) has cost your store for the full year of 2014?

Question Title

* 7. Please estimate how much has been spent on security and prevenatitive measures for your store for the full year in 2014?

Question Title

* 8. For the incidents you have reported to the police, have you been satisfied with the penalties imposed?