We are conducting our Panaga Club Annual Member Survey 2024 to gather your feedback about your experience at the club. Please take a few minutes to share how you feel about Panaga Club.

Your input will help us identify areas for improvement and enhance your overall experience.

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* 1. Please provide the following:

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* 2. How long have you been a member of Panaga Club?

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* 3. How would you like to receive Panaga Club information (Example: Office closure, upcoming maintenance activities, closure of pools etc)

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* 4. How would you like to receive Section News information (Example: Upcoming Section activities, latest news etc)

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* 5. How would you like to receive upcoming events (Example: Summer Splash Bash, Pool Party etc)

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* 6. Please rate the following

  Dissatisfied Neutral Satisfied
Your overall experience with Panaga Club
The feeling of welcomeness from the personnel on duty at the entrance security foyer
Cleanliness of the Club
Maintenance of the Club
Club Facilities
Communication of news and updates from the Club
Events being held in the Club 
Regular activities being offered in the Club 
How would you rate our Pros/instructors and their services

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* 7. What other activities/classes currently not available that you would like to have in the Club?

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* 8. Please rate your experience with Member Services Department.

  Dissatisfied Neutral Satisfied
Friendly and welcoming upon entering the office
Polite and helpful when assisting with inquiries
How would you rate the clarity of information provided by our Member Services Team?
If you had any issues, how effectively was it resolved by our Member Services Team?
How would you rate the professionalism and helpfulness of the Staff provided by our Member Services Department?
Are you happy with the services provided?

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* 9. Please rate your experience with Finance Department.

  Dissatisfied Neutral Satisfied
Friendly and welcoming upon entering the office
Polite and helpful when assisting with inquiries
How clear was the information regarding financial transactions or inquiries given by Finance Team?
How clear was the information regarding financial transactions or inquiries given by Finance Team?
How would you rate the professionalism and helpfulness of the staff be our Finance Department?
Are you happy with the services provided?

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* 10. Please rate your experience with Facility Maintenance Department.

  Dissatisfied Neutral Satisfied
How satisfied are you with the maintenance services provided by our facility maintenance team?
How clear and timely was the communication from the maintenance team for any upcoming major and minor maintenance?
If you had any maintenance concerns, how effective were they resolved?
If you had any maintenance concerns, how effective were they resolved?
Are you happy with the services provided?

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* 11. Which area do you feel that the Maintenance team need to pay more attention to?

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* 12. From the beginning of the year, the Projects and Events Department have organized several Club events such as Mini Pool Day, Chinese New Year Celebration, Hari Raya Celebration and so much more.

Please rate your experience with Project and Events Department.

  Dissatisfied Neutral Satisfied
Please rate the satisfaction of events organized by our Events Department.
Please rate the satisfaction of events organized by our Events Department.
How engaging and relevant were the programs and activities planned by our Events Team?
How would you rate the professionalism and helpfulness of the staff provided by our events department.
Are you happy with the services provided?

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* 13. Are you member of the Golf Section?
(If not, please skip question 11)

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* 14. Please rate

  Unsatisfied Neutral Satisfied
Your Golfing Experience
Your Experience with Golf Department
Maintenance of the Golf Course
Cleanliness of the Golf Course

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* 15. Please rate the following Floradina Cafe:

  Dissatisfied Neutral Satisfied
The feeling of welcomeness and friendliness upon entering the restaurant
Cleanliness of the restaurant
The waiting time for your food to arrive.
Food quality 
Do you feel that the prices charged for the food and beverages is reasonable for the quality and portion offered?
Overall dining experience

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* 16. Please rate the following Serikandi Restaurant:

  Dissatisfied Neutral Satisfied
The feeling of welcomeness and friendliness upon entering the restaurant
Cleanliness of the restaurant
The waiting time for your food to arrive.
Food quality 
Do you feel that the prices charged for the food and beverages is reasonable for the quality and portion offered?
Overall dining experience

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* 17. Please rate the following Santuari:

  Dissatisfied Neutral Satisfied
The feeling of welcomeness and friendliness upon entering the restaurant
Cleanliness of the restaurant
The waiting time for your food to arrive.
Food quality 
Do you feel that the prices charged for the food and beverages is reasonable for the quality and portion offered?
Overall dining experience

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* 18. Please rate our Club Website

  Dissatisfied Neutral Satisfied
How easy is it to navigate through Panaga Club website?
How visually appealing do you find our website?
How well does Panaga Club website meet your needs?
Rate the quality of content available in Panaga Club website
Was it easy to find the information you were looking for in the website?

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* 19. Please let us know what do you enjoy or love about Panaga Club.

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* 20. How likely would you recommend your family and friends to join Panaga Club?

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