QI: Standardized Handoffs in Urgent Care

Presenter(s):

Amanda Nedved
Director of Quality Improvement
Division of Urgent Care, Children’s Mercy-Kansas City

Objectives:
1.   Identify the most common cause of serious medical errors
2.   Recognize standardized communication tools that can help reduce medical errors
3.   Compare effective communication tools used during handoffs
4.   Evaluate the use of I-PASS in improving communication with admission handoffs in the urgent care
5.  Recognize the benefits and limitations of using objective tools to assess risk of clinical deterioration and communicate this risk to other care team members

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* 1. Do you feel the content of this presentation met the speaker's learning objectives?

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* 2. Overall, how would you rate this webinar?

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* 3. Was the webinar free from commercial bias?

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* 4. What topics would you like to see discussed in future webinars?

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* 5. What is the most common cause of patient safety events?

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* 6. Which of the following is not a component of I-PASS?

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* 7. True or False: Givers of information often perceive communication to be better than the receiver of the same information.

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* 8. Name

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* 9. Email Address

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* 10. NPI

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* 11. ABP ID (if pediatrician)

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