Public Utility Commission of Texas - Customer Satisfaction Survey

1.My Age:(Required.)
2.I am a:(Required.)
3.My race/ethnicity is:(Required.)
4.Indicate the category which best describes you:(Required.)
5.Number of years interacting with this agency:(Required.)
6.Times in contact with this agency in the last 12 months:(Required.)
7.The facility was clean, orderly and accessible.(Required.)
8.Staff members were knowledgeable, helpful and readily identified themselves.(Required.)
9.The web site was easy to use and well organized.(Required.)
10.The web site was easy to access and use on my mobile device.
11.The web site contained clear and accurate information on events, services and contact information.(Required.)
12.My telephone call, e-mail or letter inquiry was routed to the proper person.(Required.)
13.My telephone call, letter or e-mail inquiry was answered in a reasonable amount of time.(Required.)
14.Online and/or printed brochures or written material provided thorough and accurate information.(Required.)
15.My inquiry to the agency was addressed in a reasonable manner.(Required.)
16.This organization makes it easy to give suggestions or to make a complaint.(Required.)
17.Overall, I am satisfied with my experience.(Required.)
18.Help Us Serve You Better: Please provide additional comments on staff performance, agency services, and/or suggested improvements.