Cancel Policy + Class Expansion Survey

CANCEL POLICY + CLASS EXPANSION SURVEY

This survey will also help complete your Summer BINGO card (coming SOON!) for "fill out survey" box and "tell us what pilates has meant to you" box. Cheers! Gina and the Team xoxo

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* 1. FIRST AND LAST NAME

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* 2. CONTACT EMAIL OR PHONE

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* 3. We are wanting feedback on our current cancellation policy and would like you to CHOOSE YOUR PREFFERED OPTION below. It is the pilates industry standard to have a cancellation policy in place to ensure teachers are able to be paid fairly for classes and that clients are paying for reservations in small classes that otherwise would be filled by another client. We do understand emergencies and illnesses happen, so we would like your choice between the two options below. Cancellation policies also help keep our prices affordable and sustainable for the longevity of the studio and the staff.

KEEP THE CURRENT CANCELLATION POLICY: Studio Ivanhoe has a 24 hour cancellation policy. No-Shows or Reservations/Appointments cancelled with less than 24 hours notice will result in a charge to the client for the full cost of the session. Cancellations must be made online (unless its less than one hour prior to class please text us). We allow 1 sick visit cancellation per month with less than 24 hours notice. We will change it so the student is not charged for the cost of the class. If you are cancelling due to illness with less than 24 hours notice to us, please text us after you have cancelled yourself online at 314-202-4018 and we will determine if we are able to credit the class to you based on if you have already gotten a sick cancel "freebie" for that month.

CHANGE TO A 12 HOUR ACROSS THE BOARD CANCELLATION POLICY: Studio Ivanhoe will have a 12 hour cancellation policy. No-Shows or Reservations/Appointments cancelled with less than 12 hours notice will result in a charge to the client for the full cost of the session regardless of the reason for cancellation. Cancellations must be made online (unless its less than one hour prior to class: please text us).

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* 4. CHECK THE BOXES OF THESE CLASS TIMES YOU WOULD LIKELY ATTEND

MON 7:15 PM ZUMBA

MON 10 AM PILATES MAT

Evening YOGA 7:15 OR 7:45PM START day TBD

TUES 9 AM BARRE

WED 12 PM PILATES MAT

WED 6:15 PM ZUMBA

FRI 9 AM PILATES MAT

Fri 11:10 AM PILATES MAT

SAT 8 AM Pilates Equipment

SUN MORNING YOGA

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* 5. WHAT EQUIPMENT PILATES CLASS DAYS & TIMES WOULD YOU LIKE TO SEE ADDED TO THE SCHEDULE that are not on our list? BE AS SPECIFIC AS POSSIBLE.

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* 6. What additional Non- Equipment Classes (Barre, Mat, Zumba, Roller, Yoga, etc?) WOULD YOU LIKE TO SEE ADDED TO THE SCHEDULE (that are not on our list above)? PLEASE BE AS SPECIFIC AS POSSIBLE on class type and times/days.

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* 7. HAVE YOU TAKEN YOUR FIRST FREE BARRE CLASS?

Yes

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* 8. What has joining the studio or practicing Pilates meant to you?

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* 9. May we use your comment above on the website or social media?

Yes

Cancel Policy + Class Expansion Survey