Client Feedback Survey May 2020

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* 2. How many staff in your business are responsible for furniture or marquee hire for your events?

1 to 5

6 to 10

11+

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* 3. How has your business responded to Covid19 lockdown?

Remained open throughout

Closed temporarily

Closed permanently

Targeted new customers

Pivoted - offered different service or product

Utilised new marketing channels

Developed on-line content

Collaborated with others

Our business has not changed

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* 4. What are your business priorities post-lockdown?

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* 5. What do you feel will be the biggest change to the events industry as a result of COVID-19 and the lockdown?

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* 6. What support from us would be most useful to your business now and in the future?

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* 7. How did you hear about DEH?

Word of Mouth

Website

Social Media

Other (please specify)

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* 8. How long have you been a customer of Dann Event Hire?

0 - 2yrs

2 - 5yrs

5yrs+

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* 9. How many events do you organise per year?

1 to 10

11 to 20

25+

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* 10. What type of events are these?

Major

Corporate

Private

Weddings

Other (please specify)

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* 11. What is your average budget for furniture?

10%

15%

20%

Other (please specify)

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* 12. Are you familiar with our full range of products? If so, how often do they meet your needs?

Mostly

Sometimes

Not often

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* 13. How would you rate the quality of the overall customer experience with our team?

Excellent

Very Good

Good

Average

Poor

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* 14. How would you rate the quality of customer service with our sales team pre event?

Excellent

Very Good

Good

Average

Poor

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* 15. How would you rate the quality of experience with our operations team, during both bump in and out?

Excellent

Very Good

Good

Average

Poor

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* 16. How would you rate the quality of customer service with our sales team post-event?

Excellent

Very Good

Good

Average

Poor

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* 17. How would you rate the overall quality of our products?

Excellent

Very Good

Good

Average

Poor

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* 18. How would you rate the ‘value for money’ of our products?

Excellent

Very Good

Good

Average

Poor

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* 19. How well do our team understand your vision and what you want to achieve?

Excellent

Very Good

Good

Average

Poor

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* 20. How likely are you to use our products and hire from Dann Event Hire again?

Very likely

Likely

Unlikely

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* 21. If you don’t use DEH, what are reasons why not?

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* 22. What does Dann Event Hire do really well?

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* 23. What 3 words come to mind when you think of Dann Event Hire?

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* 24. How likely would you recommend Dann Event Hire to a colleague or friend?

Highly Likely

Likely

Unlikely

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* 25. Please share any other feedback such as a product or service we don't currently offer that you would like us to consider?

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* 26. Have you visited our showroom lately? If not, would you like one of our Sales team to get in touch and make an appointment to see our latest range?

Yes

Client Feedback Survey May 2020

Question Title

* 1. What type of business are you?

Question Title

* 2. How many staff in your business are responsible for furniture or marquee hire for your events?

Question Title

* 3. How has your business responded to Covid19 lockdown?

Question Title

* 4. What are your business priorities post-lockdown?

Question Title

* 5. What do you feel will be the biggest change to the events industry as a result of COVID-19 and the lockdown?

Question Title

* 6. What support from us would be most useful to your business now and in the future?

Question Title

* 7. How did you hear about DEH?

Question Title

* 8. How long have you been a customer of Dann Event Hire?

Question Title

* 9. How many events do you organise per year?

Question Title

* 10. What type of events are these?

Question Title

* 11. What is your average budget for furniture?

Question Title

* 12. Are you familiar with our full range of products? If so, how often do they meet your needs?

Question Title

* 13. How would you rate the quality of the overall customer experience with our team?

Question Title

* 14. How would you rate the quality of customer service with our sales team pre event?

Question Title

* 15. How would you rate the quality of experience with our operations team, during both bump in and out?

Question Title

* 16. How would you rate the quality of customer service with our sales team post-event?

Question Title

* 17. How would you rate the overall quality of our products?

Question Title

* 18. How would you rate the ‘value for money’ of our products?

Question Title

* 19. How well do our team understand your vision and what you want to achieve?

Question Title

* 20. How likely are you to use our products and hire from Dann Event Hire again?

Question Title

* 21. If you don’t use DEH, what are reasons why not?

Question Title

* 22. What does Dann Event Hire do really well?

Question Title

* 23. What 3 words come to mind when you think of Dann Event Hire?

Question Title

* 24. How likely would you recommend Dann Event Hire to a colleague or friend?

Question Title

* 25. Please share any other feedback such as a product or service we don't currently offer that you would like us to consider?

Question Title

* 26. Have you visited our showroom lately? If not, would you like one of our Sales team to get in touch and make an appointment to see our latest range?