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Patient Survey
1.
Overall, how satisfied are you with the GP services you receive now? Please tick one answer:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Comments:
2.
Please tell us about your current experience of appointments at the practice.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not used
Face to face appointments
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not used
Telephone appointments
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not used
Video call appointments
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not used
3.
Will the new location be harder or easier for you to get to?
Considerably harder
A little harder
No different
A little easier
Considerably easier
Considerably harder
A little harder
No different
A little easier
Considerably easier
Comments:
4.
How would you get to the new location?
Private car
Public transport
I would need support with transport
I have home visits
Other (please specify)
5.
The relocation will allow the practice to expand and offer more appointments. Which of the following would you say were positives about the move? Please tick all that apply.
Bigger reception and waiting area
More clinicians on site at the same time
Less waiting time for an appointment
Other health services available from Chatham Healthy Living Centre
Other (please specify)
6.
If you think there will be any problems with the move for you and your family, please tell us what they are.
7.
Please tell us which of the following is important for you in a GP practice (*for instance a nurse, a physiotherapist or a dietician)
Extremely important
Very important
Somewhat important
Not so important
Not at all important
I can get through on the phone to talk to someone
Extremely important
Very important
Somewhat important
Not so important
Not at all important
A clinician will call me back and talk to me about my health or questions
Extremely important
Very important
Somewhat important
Not so important
Not at all important
I have a choice of locations where I can go to see a clinician
Extremely important
Very important
Somewhat important
Not so important
Not at all important
I can book an appointment on-line
Extremely important
Very important
Somewhat important
Not so important
Not at all important
I can get an appointment on the same day
Extremely important
Very important
Somewhat important
Not so important
Not at all important
I can get an appointment on the day that is convenient to me
Extremely important
Very important
Somewhat important
Not so important
Not at all important
I can get an appointment with the clinician who I prefer to see
Extremely important
Very important
Somewhat important
Not so important
Not at all important
I can get an appointment with a man or woman clinician if I prefer to
Extremely important
Very important
Somewhat important
Not so important
Not at all important
The doctor or healthcare professional will take time to explain things to me and answer my questions*
Extremely important
Very important
Somewhat important
Not so important
Not at all important
The doctor or healthcare professional includes my carer or family member in explanations and decisions*
Extremely important
Very important
Somewhat important
Not so important
Not at all important
There are plenty of different services at my GP practice
Extremely important
Very important
Somewhat important
Not so important
Not at all important
I can see different health care professionals if I need to at my GP practice
Extremely important
Very important
Somewhat important
Not so important
Not at all important
When I have an appointment it is usually on time and I don’t wait long
Extremely important
Very important
Somewhat important
Not so important
Not at all important
It is easy to renew my prescriptions
Extremely important
Very important
Somewhat important
Not so important
Not at all important
8.
Please tell us anything else about your GP service which you think is important?