Public Transportation for Elderly and Persons with Disabilities Survey

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* 1. In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 78731 or 79843)

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* 2. Do you own a cell phone?

Yes

No

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* 3. Is it a "smart" phone (Can you access the internet with it?)

Yes

No

N/A

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* 4. Which category contains your age?

Under 18

18-29

30-50

50-64

65-79

80-100

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* 5. Is it easy to find information about the public transportation you need?

Yes

No

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* 6. Is public transportation affordable for you?

Yes

No

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* 7. Is public transportation convenient for you?

Yes

No

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* 8. In general, do you avoid the use of public transportation if you can help it?

Yes

No

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* 9. Is public transportation available when you need it?

Yes

No

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* 10. Is the bus often late or unreliable?

Yes

No

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* 11. Do you feel safe while riding?

Yes

No

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* 12. Are the buses you ride in easy to get into and out of?

Yes

No

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* 13. Are you getting to your appointments on time?

Yes

No

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* 14. Are you satisfied with the service you receive when you schedule a ride?

Yes

No

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* 15. Would you recommend using public transportation to a family member, a friend, neighbor or associate?

Yes

No

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* 16. If you didn’t have public transportation, would you have another option? (multiple check options – please make sure the user can check several boxes and use the fill-in box simultaneously)

Yes, my own vehicle

Yes, ride with a friend or family member

Yes, another ride service I pay for myself (like a taxi)

No

Other (please specify)

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* 17. Which of the following schedule improvements would you make to your current public transportation service? Please rate them from 1-5, with 1 being the most important and 5 being the least important

	1	2	3	4	5
Have service starts earlier in the day	Have service starts earlier in the day 1	Have service starts earlier in the day 2	Have service starts earlier in the day 3	Have service starts earlier in the day 4	Have service starts earlier in the day 5
Have service runs later in the day	Have service runs later in the day 1	Have service runs later in the day 2	Have service runs later in the day 3	Have service runs later in the day 4	Have service runs later in the day 5
Have Saturday service	Have Saturday service 1	Have Saturday service 2	Have Saturday service 3	Have Saturday service 4	Have Saturday service 5
Have Sunday service	Have Sunday service 1	Have Sunday service 2	Have Sunday service 3	Have Sunday service 4	Have Sunday service 5
Have service for special events such as community festivals or meetings	Have service for special events such as community festivals or meetings 1	Have service for special events such as community festivals or meetings 2	Have service for special events such as community festivals or meetings 3	Have service for special events such as community festivals or meetings 4	Have service for special events such as community festivals or meetings 5

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* 18. Which of the following service improvements would you make to your current public transportation service? Please rate them from 1-5, with 1 being the most important and 5 being the least important

	1	2	3	4	5
Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home)	Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 1	Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 2	Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 3	Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 4	Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 5
Allow shorter advance notice to schedule a ride	Allow shorter advance notice to schedule a ride 1	Allow shorter advance notice to schedule a ride 2	Allow shorter advance notice to schedule a ride 3	Allow shorter advance notice to schedule a ride 4	Allow shorter advance notice to schedule a ride 5
Have a shorter window for the bus to arrive	Have a shorter window for the bus to arrive 1	Have a shorter window for the bus to arrive 2	Have a shorter window for the bus to arrive 3	Have a shorter window for the bus to arrive 4	Have a shorter window for the bus to arrive 5
Have an automated announcement system on the bus	Have an automated announcement system on the bus 1	Have an automated announcement system on the bus 2	Have an automated announcement system on the bus 3	Have an automated announcement system on the bus 4	Have an automated announcement system on the bus 5
Make it easier to schedule trips	Make it easier to schedule trips 1	Make it easier to schedule trips 2	Make it easier to schedule trips 3	Make it easier to schedule trips 4	Make it easier to schedule trips 5

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* 19. Please share any suggestions you have on how to improve public transportation in your area.