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* 1. If phoning, how many times did you try to call before you got through?

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* 2. If contacting by any other means (Facebook, Twitter, email, letter, text message or our website) how long did you have to wait to get a response?

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* 3. If you left a voicemail message, how long did it take us to call you back?

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* 4. How would you describe the manner of the person who answered your call?

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* 5. How well did the helpline staff listen to you?

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* 6. Were your needs met during the call?

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* 7. How would you rate any factsheet or guide you received?

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* 8. How did you hear about our helpline?

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* 9. How could our helpline service be improved?

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* 10. Any other comments?

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