Maryland ABLE Customer Satisfaction Survey 2021

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* 1. How likely is it that you would recommend Maryland ABLE to a friend or colleague?

Not at all likely

Extremely likely

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* 2. Please rate your level of satisfaction with the Maryland ABLE plan.

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Other (please specify)

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* 3. Which of the following features of the Maryland ABLE plan have you used? Select all that apply.

On line Enrollment

Automatic Deposit

Rollover from 529 College Savings Plan

Rollover from another state ABLE plan

ABLE to Work

Pre-paid Card

Gifting Page

CASH Option

Conservative Investment Option

Moderate Investment Option

Aggressive Investment Option

Other (please specify)

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* 4. How well do the features of Maryland ABLE meet your needs?

Exceed my expectations

Meet my expectations

Do not meet my expectations

Please explain what you would like to see changed if expectations are not met.

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* 5. How responsive has our Customer Service Call Center or On Line Chat been to your questions or concerns about Maryland ABLE?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

N/A Have not used Customer Service Call Center or On Line Chat

Please share your comments or thoughts for improvement to ensure excellent customer service.

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* 6. I am....

The Beneficiary for the Maryland ABLE Account

Serving as the Guardian for the Beneficiary (Authorized Legal Representative)

Serving as the Limited Power of Attorney for the Beneficiary (Authorized Legal Representative)

Other (please specify)

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* 7. How long have you had your Maryland ABLE account?

Less than one month

1-3 months

4-6 months

7-12 months

13+ months

Other (please specify)

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* 1. How likely is it that you would recommend Maryland ABLE to a friend or colleague?

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* 2. Please rate your level of satisfaction with the Maryland ABLE plan.

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* 3. Which of the following features of the Maryland ABLE plan have you used? Select all that apply.

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* 4. How well do the features of Maryland ABLE meet your needs?

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* 5. How responsive has our Customer Service Call Center or On Line Chat been to your questions or concerns about Maryland ABLE?

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* 6. I am....

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* 7. How long have you had your Maryland ABLE account?

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* 8. Do you have any other comments, questions, or concerns?