North of Superior Counselling Programs

As part of our Quality Improvement Program within our Agency, we occasionally ask people to give us
feedback on how we are doing with providing services. This is invaluable in assessing whether changes
need to be made in service and/or if the service is meeting your needs.

Thank you so much for your participation in helping us to deliver the best possible services.

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* 1. Over the past year, what NOSP programs did you receive services from?

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* 2. How long did you wait between being referred &/or contacting NOSP and for your first appointment?

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* 3. If referred and/or accessing specialized services such as psychiatry or psychology, how would you describe your overall experience?

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* 4. Was the wait for NOSP service(s) too long for you?

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* 5. How would you rate your overall input and contribution to your care plan?

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* 6. How would you rate your counsellor’s feedback for reviewing your progress with care plan goals?

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* 7. Since you have been involved with NOSP, how would you describe your overall progress to date?

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* 8. Have you received (are you receiving) the kind of services you wanted &/or needed?

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* 9. Are there services that you wish NOSP could provide?

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* 10. How would you describe your experience of coordinated care with, and communication amongst, NOSP and other service providers you are involved with?

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* 11. I received services from the NOSP staff at the following office location:

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* 12. Overall, has your experience with NOSP supported your sense of being treated with dignity and respect?

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* 13. How would you describe NOSP to other people thinking about accessing services?

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