Migration Satisfaction Survey (2023)
1.
Select one or more words that best describe how you felt on go live day.
Calm
Confused
Excited
Focused
Informed
Prepared
Stressed
Unprepared
Other (please specify)
2.
Please rate the following CCS services during the Warren-Newport migration:
Terrible
Poor
Ok
Good
Great
N/A
CCS training received prior to offline
Terrible
Poor
Ok
Good
Great
N/A
Communication from CCS leading up to offline
Terrible
Poor
Ok
Good
Great
N/A
Availability of CCS support before offline
Terrible
Poor
Ok
Good
Great
N/A
Response time of CCS support during offline
Terrible
Poor
Ok
Good
Great
N/A
Communication from CCS on migration progress
Terrible
Poor
Ok
Good
Great
N/A
CCS support on go-live day
Terrible
Poor
Ok
Good
Great
N/A
3.
What went well during the migration?
4.
How can we improve your experience in a future migration?
5.
Do you have any additional comments or feedback?
6.
What library do you work at?
Algonquin
Cary
Crystal Lake
Des Plaines
Ela
Evanston
Fox River Valley
Fremont
Glencoe
Glenview
Grayslake
Highland Park
Huntley
Indian Trails
Lake Forest
Lake Villa
Lincolnwood
McHenry
Morton Grove
Niles
Northbrook
Palatine
Park Ridge
Prospect Heights
Round Lake
Warren-Newport
Wilmette
Winnetka-Northfield
Zion-Benton
7.
What department(s) do you work in?
Administration
Circulation/ILL
IT
Public Services (Adult, Youth, Teen, etc.)
Technical Services
Other (please specify)