Migration Satisfaction Survey (2023)

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* 1. Select one or more words that best describe how you felt on go live day.

Calm

Confused

Excited

Focused

Informed

Prepared

Stressed

Unprepared

Other (please specify)

Question Title

* 2. Please rate the following CCS services during the Warren-Newport migration:

	Terrible	Poor	Ok	Good	Great	N/A
CCS training received prior to offline	CCS training received prior to offline Terrible	CCS training received prior to offline Poor	CCS training received prior to offline Ok	CCS training received prior to offline Good	CCS training received prior to offline Great	CCS training received prior to offline N/A
Communication from CCS leading up to offline	Communication from CCS leading up to offline Terrible	Communication from CCS leading up to offline Poor	Communication from CCS leading up to offline Ok	Communication from CCS leading up to offline Good	Communication from CCS leading up to offline Great	Communication from CCS leading up to offline N/A
Availability of CCS support before offline	Availability of CCS support before offline Terrible	Availability of CCS support before offline Poor	Availability of CCS support before offline Ok	Availability of CCS support before offline Good	Availability of CCS support before offline Great	Availability of CCS support before offline N/A
Response time of CCS support during offline	Response time of CCS support during offline Terrible	Response time of CCS support during offline Poor	Response time of CCS support during offline Ok	Response time of CCS support during offline Good	Response time of CCS support during offline Great	Response time of CCS support during offline N/A
Communication from CCS on migration progress	Communication from CCS on migration progress Terrible	Communication from CCS on migration progress Poor	Communication from CCS on migration progress Ok	Communication from CCS on migration progress Good	Communication from CCS on migration progress Great	Communication from CCS on migration progress N/A
CCS support on go-live day	CCS support on go-live day Terrible	CCS support on go-live day Poor	CCS support on go-live day Ok	CCS support on go-live day Good	CCS support on go-live day Great	CCS support on go-live day N/A

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* 3. What went well during the migration?

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* 4. How can we improve your experience in a future migration?

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* 5. Do you have any additional comments or feedback?

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* 6. What library do you work at?

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* 7. What department(s) do you work in?

Administration

Circulation/ILL

IT

Public Services (Adult, Youth, Teen, etc.)

Technical Services

Other (please specify)