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OGS Procurement Services | Customer Survey FY 25-26 Q4
Tell us about your organization, your experience, and how we can improve.
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1.
In which county are you located?
(Required.)
Albany County
Allegany County
Bronx County
Broome County
Cattaraugus County
Cayuga County
Chautauqua County
Chemung County
Chenango County
Clinton County
Columbia County
Cortland County
Delaware County
Dutchess County
Erie County
Essex County
Franklin County
Fulton County
Genesee County
Greene County
Hamilton County
Herkimer County
Jefferson County
Kings County (Brooklyn)
Lewis County
Livingston County
Madison County
Monroe County
Montgomery County
Nassau County
New York County (Manhattan)
Niagara County
Oneida County
Onondaga County
Ontario County
Orange County
Orleans County
Oswego County
Otsego County
Putnam County
Queens County
Rensselaer County
Richmond County (Staten Island)
Rockland County
Saint Lawrence County
Saratoga County
Schenectady County
Schoharie County
Schuyler County
Seneca County
Steuben County
Suffolk County
Sullivan County
Tioga County
Tompkins County
Ulster County
Warren County
Washington County
Wayne County
Westchester County
Wyoming County
Yates County
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2.
Which of the following best describes your organization?
(Required.)
State Government Agency
County Government
Municipal Government (City, Town, Village)
Public Authority
Public School District
Non-Profit, Non-Public Educational Institution
Higher Education Institution (SUNY, CUNY)
Board of Cooperative Educational Services (BOCES)
Other Authorized Entity (Examples: museum, charter school, hospital, etc.)
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3.
Which of the following best reflects your organization's mission?
(Required.)
General Government
Public Safety
Education
Transportation
Environment, Energy, Recreation
Economic Development
Health & Human Services
Legislative
Judiciary
Other (please specify):
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4.
Overall, how satisfied are you with OGS centralized contracts?
(Required.)
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
5.
Please tell us which of the following OGS contract areas your organization currently uses. Select all that apply.
Administrative Services
Building Services
Computer Hardware and/or Software
Emergency Responder Equipment
Food Products
Fuels
Furniture
Industrial Supplies
IT Consulting
Kitchen and Laundry Equipment
Law Enforcement Equipment
Medical Equipment/Supplies
Office Supplies and Equipment, and/or Paper/Printing
Package Delivery Services
Photovoltaic (PV) Systems and/or Community Solar
Procurement Card (P-Card)
Purchasing Vehicles, Vehicle Parts, and/or Vehicle Services
Road Materials (including rock salt)
Security Systems
Telecommunications Services or Equipment
Temporary Services
Utilities
Other:
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6.
Please rate your experience using OGS contracts in the following areas.
(Required.)
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Administrative Services
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Building Services
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Computer Hardware and/or Software
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Emergency Responder Equipment
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Food Products
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Fuels
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Furniture
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Industrial Supplies
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
IT Consulting
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Kitchen and Laundry Equipment
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Law Enforcement Equipment
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Medical Equipment/Supplies
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Office Supplies and Equipment, and/or Paper/Printing
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Package Delivery Services
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Photovoltaic (PV) Systems and/or Community Solar
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Procurement Card (P-Card)
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Purchasing Vehicles, Vehicle Parts, and/or Vehicle Services
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Road Materials (including rock salt)
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Security Systems
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Telecommunications Services or Equipment
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Temporary Services
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Utilities
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
N/A
Please tell us more.
7.
How do OGS centralized contracts benefit your organization? Select all that apply.
Faster than conducting our own solicitation
Meets my organizations needs
Ease of using contracts
Ease of finding contracts
Good pricing
Assistance From Customer Service
Other:
8.
Overall, which of the following best describes your experience using OGS contracts? Please select all that apply.
I have not experienced any challenges using OGS contracts
Difficulty searching for contracts or navigating the OGS website
Difficulty identifying the right contract to use
Difficultly understanding how to use the contract
Difficulty searching for specific items within the pricelists
Process is too complex or time consuming
Timeliness of contract renewals, extensions, or replacements
I found better pricing on my own
Tell us more.
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9.
How satisfied are you with the Procurement Services website?
(Required.)
Highly Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Highly Dissatisfied
Please note any feedback you have on the OGS Procurement Services website.
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10.
Are there goods or services that your organization procures in large quantities that are not on OGS contracts?
(Required.)
Yes
No
If yes, please provide the commodity(s) and/or service(s).
11.
How can we improve service to your organization? Please include any suggestions, comments, experiences, or feedback you wish to share with us.
12.
If there was one thing you could change about OGS Procurement Services and using our contracts, what would it be?
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13.
Are you interested in participating in future town hall events, focus group discussions, or extended teams for future procurements?
(Required.)
Yes
No
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14.
Which of the following topics are you interested in learning about? Please select all that apply.
(Required.)
Navigating the OGS Procurement Services Website
Vehicle Marketplace
Procurement Services Overview
OGS Commodity Contracts
OGS Service Contracts
OGS Technology Contracts
The Bidding Process
Navigating a Mini Bid
Other:
None of the above
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15.
How do you stay updated on OGS contract developments? Please select all that apply.
(Required.)
Purchaser Notification Service (PNS)
New York State Contract Reporter (NYSCR)
Contract Updates from Procurement Services Teams
Direct Inquiries to Procurement Services
Social Media
Other:
None of the above