TBI Forensic Services Division Customer Feedback Survey Question Title * 1. Please Identify your job title: (Required.) Sworn Officer Attorney/Prosecutor Attorney/Defense Crime Scene Investigator Other(Please Specify) Other (please specify) Question Title * 2. When contacting the TBI Crime Laboratory representative for assistance, was the response time adequate to your needs? (Required.) Excellent Good Average Unacceptable Not Applicable/No opinion Question Title * 3. Your experiences in submitting and picking up evidence have been: (Required.) Excellent Good Fair Unacceptable Not Applicable/No Opinion Question Title * 4. Is turn around time of testing adequate to your needs? (Required.) Excellent Good Fair Unacceptable Not Applicable/No Opinion Question Title * 5. How would you rate the quality of laboratory testing services received? (Required.) Excellent Good Fair Unacceptable Not Applicable/No Opinion Question Title * 6. Are written Laboratory reports clear, complete, and understandable? (Required.) Excellent Good Fair Unacceptable Not Applicable/No Opinion Question Title * 7. Was the TBI Crime Laboratory representative knowledgeable and able to assist you with your questions? (Required.) Excellent Good Fair Unacceptable Not Applicable/No Opinion Question Title * 8. When contacting a TBI Crime Laboratory representative, did the representative respond in a professional manner? (Required.) Excellent Good Fair Unacceptable Not Applicable/No Opinion Question Title * 9. Please indicate which lab and unit you worked with? (Required.) Laboratory Evidence Receiving Nashville Knoxville Jackson Evidence Receiving Laboratory menu Toxicology Nashville Knoxville Jackson Toxicology Laboratory menu Latent Print Unit Nashville Knoxville Jackson Latent Print Unit Laboratory menu Microanalysis Nashville Knoxville Jackson Microanalysis Laboratory menu Forensic Chemistry Nashville Knoxville Jackson Forensic Chemistry Laboratory menu Forensic Biology Nashville Knoxville Jackson Forensic Biology Laboratory menu CODIS Nashville Knoxville Jackson CODIS Laboratory menu Firearm/Toolmark Identification Unit Nashville Knoxville Jackson Firearm/Toolmark Identification Unit Laboratory menu Crime Scene Processing Nashville Knoxville Jackson Crime Scene Processing Laboratory menu Comments concerning your service: Question Title * 10. Demographic Information so we can better serve you: (Required.) Name: Agency: Contact Phone Number: Email address: May we contact you regarding your responses to this survey? Done