Cheetah Digital Customer Engagement Suite Survey

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* 1. Thank you for taking this brief survey on the Cheetah Customer Engagement Suite. The survey should take less than 10 mins to complete. Survey responses will only be used for internal planning purposes.

- Thanks, Cheetah Product Team

What is your current role in your organization?

Marketing/MarTech Manager

Marketing/MarTech Executive

IT Manager

IT Executive

Consultant

Executive

Other (please specify)

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* 2. Which region are you located in?

AMER

EMEA

JAPAC

Other (please specify)

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* 3. Which of the following solutions of the Cheetah Customer Engagement Suite do you currently own? (Select all that apply)

Cheetah Engagement Data Platform (EDP)

Cheetah Experiences

Cheetah Messaging

Cheetah Loyalty

Cheetah Personalization

Legacy: CheetahMail

Legacy: Marketing Suite

Other (please specify)

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* 4. Please select from the following key business challenges you face currently.

Acquiring new customers

Cross-sell and up-sell

Driving repeat purchases

Personalization and customer interactions at scale

Orchestrating channels across all touchpoints

Driving increased revenue and conversions

Measurement and attribution

Customer retention

Other (please specify)

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* 5. On a scale of 1-5, where 1 is 'Strongly disagree' and 5 is 'Strongly agree', How much do you agree with the following challenges with Cheetah solutions?

	1- Strongly disagree	2- Somewhat disagree	3- Neutral	4- Somewhat agree	5- Strongly agree	N/A
Struggle to orchestrate journeys across all channels	Struggle to orchestrate journeys across all channels 1- Strongly disagree	Struggle to orchestrate journeys across all channels 2- Somewhat disagree	Struggle to orchestrate journeys across all channels 3- Neutral	Struggle to orchestrate journeys across all channels 4- Somewhat agree	Struggle to orchestrate journeys across all channels 5- Strongly agree	Struggle to orchestrate journeys across all channels N/A
Inconsistent user experiences across all Cheetah applications	Inconsistent user experiences across all Cheetah applications 1- Strongly disagree	Inconsistent user experiences across all Cheetah applications 2- Somewhat disagree	Inconsistent user experiences across all Cheetah applications 3- Neutral	Inconsistent user experiences across all Cheetah applications 4- Somewhat agree	Inconsistent user experiences across all Cheetah applications 5- Strongly agree	Inconsistent user experiences across all Cheetah applications N/A
Data ingestion and extract, transform and load (ETL) processes	Data ingestion and extract, transform and load (ETL) processes 1- Strongly disagree	Data ingestion and extract, transform and load (ETL) processes 2- Somewhat disagree	Data ingestion and extract, transform and load (ETL) processes 3- Neutral	Data ingestion and extract, transform and load (ETL) processes 4- Somewhat agree	Data ingestion and extract, transform and load (ETL) processes 5- Strongly agree	Data ingestion and extract, transform and load (ETL) processes N/A
Reliance on tech services to set up triggers and cart abandonment messaging	Reliance on tech services to set up triggers and cart abandonment messaging 1- Strongly disagree	Reliance on tech services to set up triggers and cart abandonment messaging 2- Somewhat disagree	Reliance on tech services to set up triggers and cart abandonment messaging 3- Neutral	Reliance on tech services to set up triggers and cart abandonment messaging 4- Somewhat agree	Reliance on tech services to set up triggers and cart abandonment messaging 5- Strongly agree	Reliance on tech services to set up triggers and cart abandonment messaging N/A
Can't generate insights/reports across the entire platform	Can't generate insights/reports across the entire platform 1- Strongly disagree	Can't generate insights/reports across the entire platform 2- Somewhat disagree	Can't generate insights/reports across the entire platform 3- Neutral	Can't generate insights/reports across the entire platform 4- Somewhat agree	Can't generate insights/reports across the entire platform 5- Strongly agree	Can't generate insights/reports across the entire platform N/A
Can’t leverage robust A/B/n testing strategies	Can’t leverage robust A/B/n testing strategies 1- Strongly disagree	Can’t leverage robust A/B/n testing strategies 2- Somewhat disagree	Can’t leverage robust A/B/n testing strategies 3- Neutral	Can’t leverage robust A/B/n testing strategies 4- Somewhat agree	Can’t leverage robust A/B/n testing strategies 5- Strongly agree	Can’t leverage robust A/B/n testing strategies N/A
System latency/slowness	System latency/slowness 1- Strongly disagree	System latency/slowness 2- Somewhat disagree	System latency/slowness 3- Neutral	System latency/slowness 4- Somewhat agree	System latency/slowness 5- Strongly agree	System latency/slowness N/A
Platform usability/UI/UX	Platform usability/UI/UX 1- Strongly disagree	Platform usability/UI/UX 2- Somewhat disagree	Platform usability/UI/UX 3- Neutral	Platform usability/UI/UX 4- Somewhat agree	Platform usability/UI/UX 5- Strongly agree	Platform usability/UI/UX N/A
Product training	Product training 1- Strongly disagree	Product training 2- Somewhat disagree	Product training 3- Neutral	Product training 4- Somewhat agree	Product training 5- Strongly agree	Product training N/A

Other (please specify)

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* 6. How would you invest in the following capabilities if provided by Cheetah Digital?

	1- Would not invest in this area	2- Might invest in the next 2 years or longer	3- Invest in the next 18 months	4- Invest in the next 12 months	5- Invest in the next 6 months	N/A
Single sign on user experience for all apps (SSO)	Single sign on user experience for all apps (SSO) 1- Would not invest in this area	Single sign on user experience for all apps (SSO) 2- Might invest in the next 2 years or longer	Single sign on user experience for all apps (SSO) 3- Invest in the next 18 months	Single sign on user experience for all apps (SSO) 4- Invest in the next 12 months	Single sign on user experience for all apps (SSO) 5- Invest in the next 6 months	Single sign on user experience for all apps (SSO) N/A
Decisioning UI for rules-based targeting strategies	Decisioning UI for rules-based targeting strategies 1- Would not invest in this area	Decisioning UI for rules-based targeting strategies 2- Might invest in the next 2 years or longer	Decisioning UI for rules-based targeting strategies 3- Invest in the next 18 months	Decisioning UI for rules-based targeting strategies 4- Invest in the next 12 months	Decisioning UI for rules-based targeting strategies 5- Invest in the next 6 months	Decisioning UI for rules-based targeting strategies N/A
Expert ML portal for advanced use cases	Expert ML portal for advanced use cases 1- Would not invest in this area	Expert ML portal for advanced use cases 2- Might invest in the next 2 years or longer	Expert ML portal for advanced use cases 3- Invest in the next 18 months	Expert ML portal for advanced use cases 4- Invest in the next 12 months	Expert ML portal for advanced use cases 5- Invest in the next 6 months	Expert ML portal for advanced use cases N/A
Journey-based workspace for all aspects of campaign creation	Journey-based workspace for all aspects of campaign creation 1- Would not invest in this area	Journey-based workspace for all aspects of campaign creation 2- Might invest in the next 2 years or longer	Journey-based workspace for all aspects of campaign creation 3- Invest in the next 18 months	Journey-based workspace for all aspects of campaign creation 4- Invest in the next 12 months	Journey-based workspace for all aspects of campaign creation 5- Invest in the next 6 months	Journey-based workspace for all aspects of campaign creation N/A
Snowflake data warehouse integration	Snowflake data warehouse integration 1- Would not invest in this area	Snowflake data warehouse integration 2- Might invest in the next 2 years or longer	Snowflake data warehouse integration 3- Invest in the next 18 months	Snowflake data warehouse integration 4- Invest in the next 12 months	Snowflake data warehouse integration 5- Invest in the next 6 months	Snowflake data warehouse integration N/A
Pop-Up web experiences to deliver offers through new formats like banners, side rails	Pop-Up web experiences to deliver offers through new formats like banners, side rails 1- Would not invest in this area	Pop-Up web experiences to deliver offers through new formats like banners, side rails 2- Might invest in the next 2 years or longer	Pop-Up web experiences to deliver offers through new formats like banners, side rails 3- Invest in the next 18 months	Pop-Up web experiences to deliver offers through new formats like banners, side rails 4- Invest in the next 12 months	Pop-Up web experiences to deliver offers through new formats like banners, side rails 5- Invest in the next 6 months	Pop-Up web experiences to deliver offers through new formats like banners, side rails N/A

Other (please specify)

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* 7. What specific product innovation areas do you feel Cheetah Digital needs to improve the most?

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* 8. Would you like to be considered for a reference program or serve on a product-led Customer Advisory Board?

Yes

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* 9. Would you be open to us contacting you directly to understand your perspective in more detail?

Yes

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* 10. Thank you for taking the survey, please provide your details for validation.

Name

Company

Work Email Address

Cheetah Digital Customer Engagement Suite Survey

Question Title

* 1. Thank you for taking this brief survey on the Cheetah Customer Engagement Suite. The survey should take less than 10 mins to complete. Survey responses will only be used for internal planning purposes.- Thanks, Cheetah Product TeamWhat is your current role in your organization?

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* 2. Which region are you located in?

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* 3. Which of the following solutions of the Cheetah Customer Engagement Suite do you currently own? (Select all that apply)

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* 4. Please select from the following key business challenges you face currently.

Question Title

* 5. On a scale of 1-5, where 1 is 'Strongly disagree' and 5 is 'Strongly agree', How much do you agree with the following challenges with Cheetah solutions?

Question Title

* 6. How would you invest in the following capabilities if provided by Cheetah Digital?

Question Title

* 7. What specific product innovation areas do you feel Cheetah Digital needs to improve the most?

Question Title

* 8. Would you like to be considered for a reference program or serve on a product-led Customer Advisory Board?

Question Title

* 9. Would you be open to us contacting you directly to understand your perspective in more detail?

Question Title

* 10. Thank you for taking the survey, please provide your details for validation.

* 1. Thank you for taking this brief survey on the Cheetah Customer Engagement Suite. The survey should take less than 10 mins to complete. Survey responses will only be used for internal planning purposes.

- Thanks, Cheetah Product Team

What is your current role in your organization?