Primary Care- Online Patient Satisfaction Survey 2022-2023

Chatham-Kent Community Health Centres (CKCHC) Primary Care - Patient Satisfaction Survey

Thank you for agreeing to take our survey. Each question is voluntary and your answers will remain confidential and anonymous. This information is really important because it helps us serve you better. Your answers will help us improve the care that you receive now and in the future. If you have any questions about this survey, please contact: Beth Kominek at 519-397-5455 or beth.kominek@ckchc.ca.

Question Title

* 1. Which CKCHC location do you receive services at?

Chatham

Wallaceburg

Walpole Island

Question Title

* 2. The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to connect to your doctor or nurse practitioner to when you actually spoke to him/her or someone else in their office about your health problem?

Same Day

Next Day

2-19 Days

20 or More Days

Not Applicable (Don't Know/ refused)

Question Title

* 3. Were you able to have that health problem addressed in a timely manner that you felt was appropriate?

Yes

I received care elsewhere (walk-in clinic, emergency room etc)

I don't know/prefer not to answer

Question Title

* 4. When you connect with your doctor or nurse practitioner, how often do they or someone else in the office involve you as much as you want to be in decisions about your care and treatment?

Always

Often

Sometimes

Rarely

Never

Not Applicable (Don't Know/ Refused)

Question Title

* 5. When you connect with your doctor or nurse practitioner, how often do they or someone else give you an opportunity to ask questions about recommended treatment?

Always

Often

Sometimes

Rarely

Never

Not Applicable (Don't Know/ Refused)

Question Title

* 6. Do you feel comfortable and welcome as a patient of the Chatham-Kent Community Health Centres?

Always

Often

Sometimes

Rarely

Never

Not Applicable (Don't Know/Refused)

Question Title

* 7. We want to serve you better. Please tell us how we can improve the services that we provide. (ie. appointment booking, types of services and programs offered, urgent care access, etc).