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Patient Survey – Planning for the Future

Your voice matters! PRHS is planning for the future. Your responses will help us understand what is working well, what could be improved, and what services and programs should be considered in the future.

Your responses are anonymous, unless you elect to list your name to be entered into the raffle to win a $50 gift card. Please answer based on your experiences and what you believe is important for patients, families, and communities served by PRHS.
1.Where do you get care?(Required.)
2.How long have you been a patient of PRHS?(Required.)
3.Do you have children that receive care at PRHS?
4.Are you a Tribal member?(Required.)
5.Which PRHS services have you or your family used? Check all that apply.(Required.)
6.How are we doing?
Strongly Agree
Agree
Neither
Disagree
Strongly Disagree
N/A
PRHS staff treat me with dignity and respect.
My healthcare providers listen to me and communicate clearly.
PRHS respects Tribal culture, traditions, and community values.
I feel that my privacy is protected when I check in, receive services, or discuss my healthcare needs.
PRHS staff provide a timely response when I reach out.
Overall, I am satisfied with the care and services I receive from PRHS.
7.How much improvement do you think is needed in each area?
Major
Some
Little
None
N/A
Getting an appointment when I need one.
Reducing waiting times at the clinic.
Improving communication and coordination between PRHS departments.
Making the referral process easier to understand and navigate.
Helping patients get appointments with specialists and other healthcare services outside PRHS.
Protecting patient privacy during check-in, intake, and other interactions.
Improving culturally respectful and responsive care.
Expanding access to behavioral health, substance use treatment, recovery, and support services.
Providing services and outreach to people living in harder-to-reach communities.
Extended clinic hours and/or more same day appointments.
8.Which areas should be the HIGHEST priorities for PRHS over the next 3–5 years? Please select SIX.(Required.)
9.How important are the following community-focused services for PRHS to consider in the future?
Very Important
Important
Somewhat Important
Not Important
N/A
More services and support for Elders
More activities, recreation, and safe spaces for youth
Programs that bring youth and Elders together
Cultural, traditional, and intergenerational health and wellness activities
More community-based health education and prevention activities
More outreach to rural communities
Additional transportation options to help patients reach healthcare services
10.Which changes would make it easier for you and your family to receive care from PRHS? Select ALL that apply.
11.What is the ONE most important thing PRHS could do to better serve you, your family, or your community in the future?
12.OPTIONAL - Please enter your name and phone number to be considered in the $50 raffle.
Thank you for sharing your experiences and ideas. Your feedback will help guide the Pit River Health Services 2027–2031 Strategic Plan and help PRHS continue building services that respond to the needs of patients, families, and communities.