The Preferred Nationwide Warranty Quiz

Hello Preferred Retailers!
Welcome to the Preferred Warranty Quiz to help make you and your team Preferred Rock Stars!

Please study the below points and take the quiz to test your knowledge. At the end of the quiz you will be able to see what questions you got right and what questions you got wrong.
Don't stress, you're not getting graded.☺ We just want to make sure you are aware of everything that the program offers. This will be kind of fun too... let's see what you know!

We give you a little refresher course first...

Give us a call if you need any help! 888-998-8874

Question Title

WARRANTY COMPARISON CHART:

DETAILED DEFINITIONS OF COVERAGE:
1) FREE LIFETIME MAINTENANCE:
Jewelry items must be in perfect, like new or new condition to be eligible for the Preferred Warranty. To keep your warranty valid, you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated in the Preferred website data base. Customer and retailer will be notified by email 30 days before and again 14 days before “due date” inspection. Having work done on your item out of the Preferred Network can void your warranty unless authorized by Preferred Headquarters. Please ensure that we have a valid email address on file. Should a warranty show as lapsed, the retailer may then charge the customer to bring the item back into warrantable condition and then be able to update and reinstate the warranty.

2) PREFERRED JEWELERS will replace a natural mined or lab grown, round diamond up to .20ctw at no additional charge to customers. Excluding Fancy Cut and Fancy Color Diamonds and Invisible Set Rings.

3) RESIZING*: After the initial sizing of your ring at purchase, when possible, a Preferred Jeweler will provide re-sizing of your ring 1X per year. Some rings are not sizable, especially if there is a large size difference or if it will compromise the integrity of your ring. *Excluding Eternity Bands and Invisible Set Jewelry.

3) MINOR RE-TIPPING OF PRONGS*: Preferred will cover minor re-tipping of 1 or 2 prongs if it is required when replacing a missing diamond.

“We highly value the sentiment of your jewelry. This is a limited lifetime warranty. Your Preferred Jeweler may recommend rebuilding (or reconstructing) your setting, for an additional cost, to preserve the value and integrity of your jewelry and to be able to maintain your warranty.”

4) INSPECTIONS AND CLEANING: Steam and ultrasonic cleaning will be used to keep your jewelry in pristine condition.

5) TIGHTENING OF DIAMONDS AND GEMS: Preferred recommends and requires that visit your Preferred retailer every 6 months to have your items microscopically inspected to check for any loose diamonds and perform necessary adjustments.

6) PREFERRED WARRANTIES are not transferable to another person. Please visit a Preferred Retailer to see if your jewelry is eligible for a new warranty.

* The Free Preferred Warranty is a Limited Lifetime Maintenance Warranty.
Criteria for issuing a warranty varies by retailer.

Life is unpredictable. In the event a guest loses their entire piece of jewelry, insurance is the best way to have it replaced. Please make sure your customers are covered by insurance for those unpredictable moments in life.

FAQ's from consumers and retailers...

"What does the free Nationwide Warranty cover?"

This is a lifetime maintenance warranty. If the warranty is valid and in good standing and covered service is required, your guests can simply go to any Preferred retailer in the network and their jewelry items will be repaired and serviced.

This warranty also provides the replacement of any missing round mined or lab grown diamonds (up to 0.20 ctw) excluding Fancy Colored and Cut Diamonds.

To maintain the validity of your warranty your guests will be required and notified every 6 months to bring their jewelry into their Preferred Jeweler of choice to be fully serviced, inspected and updated on the Preferred Dashboard.

Every service visit will be recorded in the Preferred Jewelers International™ database to document and maintain the life and journey of your guests special item and to keep your customers warranty valid and in good standing.

Preferred Jewelers will provide service, at no charge, for:

Inspection and maintenance of covered jewelry

Re-sizing – when possible* 1x per year / *Excluding Eternity Bands, Invisible Settings and Specialty Rings

Tightening of Diamonds and Gems

Replacement of a Round Mined or Lab Grown Diamond up to .20ctw

FREE Lifetime Maintenance

Where can I have my jewelry serviced if I move?
Visit the Preferred website (www.preferred-jeweler.com) and click on the tab titled Nationwide Presence to locate the nearest Preferred retailer in your customers new town. They will be happy to help you maintain the beauty and longevity of your jewelry.

Do you know the zip code where you will be going?
The FIND A RETAILER tab opens a map where you can put in the zip code, press enter and the closest retailer will pop up. If you then click just on the address, it will open up on a new page as a google map and show you exactly how far away it is from you.

What happens if my customer moves to a new location with no Preferred Jeweler near them?
If your customer moves to a new location where there is not yet a Preferred Jeweler, please have them
contact Preferred Headquarters so we can assist them on how to proceed.

What happens if my customer loses a diamond?
The Nationwide Warranty covers the replacement of any missing round diamonds up to 0.20 ctw. If they lose a diamond, they can take their jewelry to the nearest Preferred Retailer for repair and replacement.

If a ring has withstood major duress, for example if it has been slammed in a door, is it still eligible for free repairs under the warranty?

Any kind of accidental damage to a consumers’ jewelry would NOT be covered under the Preferred Warranty. If damage should occur the retailer has the option to charge the customer to get their jewelry back in warrantable "Like New" condition and then they can update the warranty which will reinstate it. As a Preferred Jeweler, you can offer Gem Shield Jewelry Insurance with special rates only for Preferred Members, to protect your clients’ special purchases.

Is there a range of issues that the warranty does not cover?
If a ring is still under warranty, is there ever a repair charge on the ring?
The retailer has the option to decide this pending on the circumstances. Following our guide lines, the warranty covers; Free Lifetime Maintenance for normal wear and tear on an item. On a complicated piece where resizing could be a large endeavor, the retailer should choose wisely before putting the item under warranty and/or create a comment in the comment box stating any special circumstances and or agreements with the customer. There is a disclaimer in case you get into a challenging situation with a consumer coming to you that has purchased from another location. It states... "Criteria for issuing a warranty may vary by retailer." In this case you could generate an RA# (return authorization) number and send the item to our designated repair center for repairs. You also have access to Preferred Headquarters to help you navigate through any unusual situations.

Can't find your warranty card?
Call Preferred Headquarters! We can access your information in our system just by giving us your name.

Can I register an older item that we've sold a customer? Can I register an older item that was purchased somewhere else?
We sometimes refer to this as "Grandfathering" or Verifying an older item.
You cannot issue a warranty on an item that is in need of repair. If you and your customer would like to have the warranty put on one of their items that you feel qualifies for the Preferred Lifetime Nationwide Warranty, you can charge the customer to have their item put back in pristine, like new condition and then "gift" them the warranty. If you put in the date of purchase and it is 6 months or more before the date you are entering it, a box will open asking you to verify that the item is in perfect condition.
By Verifying YES you are taking responsibility and standing behind your choice to register.

What if a customer goes out of the Preferred Network for work on their item?
Here's another instance where there could be a lot of variables happening. Normally this would void their warranty. That being said, if you feel the work done has not compromised the item's stability, then if necessary, you can charge them for the work needed and then reinstate their warranty by updating them on the Preferred Dashboard. Always feel free to contact Preferred Headquarters if you need help with any Preferred customer.

What if I don't want to do a repair or issue a warranty on an older item?
We will not dictate to you what to put the Warranty on. There is a clause on the warranty brochure that states "Criteria for issuing a warranty may vary by retailer."

If you have a guest come into your store with a warranty on a much older item and you feel the work needed is not what the warranty covers... please call Preferred Headquarters. If the item is in perfect condition and the warranty is valid but you still don't want to do the maintenance, you always have the option to apply for an RA number and send it in to our repair facility, True Romance for the inspection.

Is there ever an instance when the warranty will be voided?

A warranty can only be deleted or voided if the Retailer who registered the warranty or the customer requests it to be deleted. If a customer calls Preferred Headquarters with this request, we would contact the retailer before voiding or deleting any warranty.

If a warranty has lapsed and the item is need of repair, you then have the option to charge the customer to bring it back into "like-new" condition and then reinstate the warranty by updating it on the Preferred Dashboard. We let you make the decision of charging the customer depending on the circumstances of that particular item, repairs necessary and the customer situation.

If you are just not sure what to do, you can always call Preferred Headquarters. We are always available to help you with anything you may need. Sometimes the item may need to go back to the manufacturer. When possible, we can assist you with these circumstances as well.

If the guest is only a little bit late and the item is in good condition, you can complete the maintenance and inspection and then update the warranty so it remains valid.

What about Financing? Do Preferred retailers get special rates?
Synchrony Financial Luxury Program allows you to offer your customers special financing promotions with rates exclusive to Preferred retailers.