1.How likely is it that you would recommend this company to a friend or colleague?

Extremely likely

Very likely

Likely

Not so likely

Unlikely

2.Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

3.Which of the following words would you use to describe our services? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

4.How well do our services meet your needs?

Extremely well

Very well

Well

Not so well

Not well at all

5.How would you rate the quality of the product?

Excellent quality

Moderate quality

Average quality

Little quality

Poor quality

6.How would you rate the value for money of the service(s)?

Excellent

Above average

Average

Below average

Poor

7.How responsive have we been to your questions about our services?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

8.How long have you been a customer of Nav Labs (AUS)?

This is my first transaction

Less than 6 months

6 months to 1 year

1 to 2 years

3+ years

N/A

9.How likely are you to purchase any of our services again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

10.Do you have any other questions or comments?