Building & Life Safety Department's Customer Service Survey:
After Issuance of Permit

After permit issuance

The Village of Arlington Heights Building & Life Safety Department has created a quality manual that serves as a guideline for department activities. Included in the quality manual is a list of service goals developed with input from various stakeholders. This survey is intended to provide you, the customer, with an opportunity to provide feedback to the Building & Life Safety Department on matters related to these service goals. Please take the time to communicate your experience with our staff as we continue to enhance our services.

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* 1. What is your name?

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* 2. What is your e-mail address?

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* 3. What is your phone number?

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* 4. What type of project did you seek a permit for and job address?

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* 5. Overall Satisfaction

	Very Satisfied	Somewhat	Neutral	Dissatisfied	Very Dissatisfied
How would you rate the level of customer service you received from the Village's permit technicians?	How would you rate the level of customer service you received from the Village's permit technicians? Very Satisfied	How would you rate the level of customer service you received from the Village's permit technicians? Somewhat	How would you rate the level of customer service you received from the Village's permit technicians? Neutral	How would you rate the level of customer service you received from the Village's permit technicians? Dissatisfied	How would you rate the level of customer service you received from the Village's permit technicians? Very Dissatisfied
How would you rate the level of customer service you received from plan reviewers?	How would you rate the level of customer service you received from plan reviewers? Very Satisfied	How would you rate the level of customer service you received from plan reviewers? Somewhat	How would you rate the level of customer service you received from plan reviewers? Neutral	How would you rate the level of customer service you received from plan reviewers? Dissatisfied	How would you rate the level of customer service you received from plan reviewers? Very Dissatisfied
How would you rate the level of customer service you received from Village Inspectors?	How would you rate the level of customer service you received from Village Inspectors? Very Satisfied	How would you rate the level of customer service you received from Village Inspectors? Somewhat	How would you rate the level of customer service you received from Village Inspectors? Neutral	How would you rate the level of customer service you received from Village Inspectors? Dissatisfied	How would you rate the level of customer service you received from Village Inspectors? Very Dissatisfied
Knowledge/Competency of staff?	Knowledge/Competency of staff? Very Satisfied	Knowledge/Competency of staff? Somewhat	Knowledge/Competency of staff? Neutral	Knowledge/Competency of staff? Dissatisfied	Knowledge/Competency of staff? Very Dissatisfied
If applicable, ability to provide any assistance to any situation/problems	If applicable, ability to provide any assistance to any situation/problems Very Satisfied	If applicable, ability to provide any assistance to any situation/problems Somewhat	If applicable, ability to provide any assistance to any situation/problems Neutral	If applicable, ability to provide any assistance to any situation/problems Dissatisfied	If applicable, ability to provide any assistance to any situation/problems Very Dissatisfied
Staff assisted you with interpreting/explaining Village requirements?	Staff assisted you with interpreting/explaining Village requirements? Very Satisfied	Staff assisted you with interpreting/explaining Village requirements? Somewhat	Staff assisted you with interpreting/explaining Village requirements? Neutral	Staff assisted you with interpreting/explaining Village requirements? Dissatisfied	Staff assisted you with interpreting/explaining Village requirements? Very Dissatisfied
If you experienced issues, staff was helpful in exploring potential solutions?	If you experienced issues, staff was helpful in exploring potential solutions? Very Satisfied	If you experienced issues, staff was helpful in exploring potential solutions? Somewhat	If you experienced issues, staff was helpful in exploring potential solutions? Neutral	If you experienced issues, staff was helpful in exploring potential solutions? Dissatisfied	If you experienced issues, staff was helpful in exploring potential solutions? Very Dissatisfied
For a new commercial structure or addition, was the initial plan review completed within seventeen (17) business days?	For a new commercial structure or addition, was the initial plan review completed within seventeen (17) business days? Very Satisfied	For a new commercial structure or addition, was the initial plan review completed within seventeen (17) business days? Somewhat	For a new commercial structure or addition, was the initial plan review completed within seventeen (17) business days? Neutral	For a new commercial structure or addition, was the initial plan review completed within seventeen (17) business days? Dissatisfied	For a new commercial structure or addition, was the initial plan review completed within seventeen (17) business days? Very Dissatisfied
For all other commercial projects, was the initial plan review completed within twelve (12) business days?	For all other commercial projects, was the initial plan review completed within twelve (12) business days? Very Satisfied	For all other commercial projects, was the initial plan review completed within twelve (12) business days? Somewhat	For all other commercial projects, was the initial plan review completed within twelve (12) business days? Neutral	For all other commercial projects, was the initial plan review completed within twelve (12) business days? Dissatisfied	For all other commercial projects, was the initial plan review completed within twelve (12) business days? Very Dissatisfied
For a new single-family dwelling or addition, was the initial plan review completed within eight (8) business days?	For a new single-family dwelling or addition, was the initial plan review completed within eight (8) business days? Very Satisfied	For a new single-family dwelling or addition, was the initial plan review completed within eight (8) business days? Somewhat	For a new single-family dwelling or addition, was the initial plan review completed within eight (8) business days? Neutral	For a new single-family dwelling or addition, was the initial plan review completed within eight (8) business days? Dissatisfied	For a new single-family dwelling or addition, was the initial plan review completed within eight (8) business days? Very Dissatisfied
For a revision to a residential project, was the plan review completed within twelve (12) business days?	For a revision to a residential project, was the plan review completed within twelve (12) business days? Very Satisfied	For a revision to a residential project, was the plan review completed within twelve (12) business days? Somewhat	For a revision to a residential project, was the plan review completed within twelve (12) business days? Neutral	For a revision to a residential project, was the plan review completed within twelve (12) business days? Dissatisfied	For a revision to a residential project, was the plan review completed within twelve (12) business days? Very Dissatisfied
For any permit not covered above (miscellaneous permits for commercial and residential), was the initial plan review completed within twelve (12) business days?	For any permit not covered above (miscellaneous permits for commercial and residential), was the initial plan review completed within twelve (12) business days? Very Satisfied	For any permit not covered above (miscellaneous permits for commercial and residential), was the initial plan review completed within twelve (12) business days? Somewhat	For any permit not covered above (miscellaneous permits for commercial and residential), was the initial plan review completed within twelve (12) business days? Neutral	For any permit not covered above (miscellaneous permits for commercial and residential), was the initial plan review completed within twelve (12) business days? Dissatisfied	For any permit not covered above (miscellaneous permits for commercial and residential), was the initial plan review completed within twelve (12) business days? Very Dissatisfied
For a revision to any permit not covered above (miscellaneous permits for commercial and residential), was the plan review completed within twelve (12) business days?	For a revision to any permit not covered above (miscellaneous permits for commercial and residential), was the plan review completed within twelve (12) business days? Very Satisfied	For a revision to any permit not covered above (miscellaneous permits for commercial and residential), was the plan review completed within twelve (12) business days? Somewhat	For a revision to any permit not covered above (miscellaneous permits for commercial and residential), was the plan review completed within twelve (12) business days? Neutral	For a revision to any permit not covered above (miscellaneous permits for commercial and residential), was the plan review completed within twelve (12) business days? Dissatisfied	For a revision to any permit not covered above (miscellaneous permits for commercial and residential), was the plan review completed within twelve (12) business days? Very Dissatisfied
Overall how would rate your experience with the Department in this phase of your project?	Overall how would rate your experience with the Department in this phase of your project? Very Satisfied	Overall how would rate your experience with the Department in this phase of your project? Somewhat	Overall how would rate your experience with the Department in this phase of your project? Neutral	Overall how would rate your experience with the Department in this phase of your project? Dissatisfied	Overall how would rate your experience with the Department in this phase of your project? Very Dissatisfied

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* 6. Use the space below to add comments you wish to be shared with the Building Director:

Thank you!
The Village of Arlington Heights Building & Life Safety Department would like to thank you for taking the time to complete this survey. Your feedback is valued, very much appreciated and will assist us in continuing to improve our processes. Your feedback is greatly appreciated. If you would like to speak further with Director Torres of Building & Life Safety, he can be reached at JTorres@vah.com or 847-368-5575. Thank you

Building & Life Safety Department's Customer Service Survey: After Issuance of Permit

After permit issuance

Question Title

* 1. What is your name?

Question Title

* 2. What is your e-mail address?

Question Title

* 3. What is your phone number?

Question Title

* 4. What type of project did you seek a permit for and job address?

Question Title

* 5. Overall Satisfaction

Question Title

* 6. Use the space below to add comments you wish to be shared with the Building Director:

Building & Life Safety Department's Customer Service Survey:
After Issuance of Permit