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Building & Life Safety Department's Customer Service Survey:
After Issuance of Permit

After permit issuance

The Village of Arlington Heights Building & Life Safety Department has created a quality manual that serves as a guideline for department activities. Included in the quality manual is a list of service goals developed with input from various stakeholders. This survey is intended to provide you, the customer, with an opportunity to provide feedback to the Building & Life Safety Department on matters related to these service goals. Please take the time to communicate your experience with our staff as we continue to enhance our services.
1.What is your name?
2.What is your e-mail address?
3.What is your phone number?
4.What type of project did you seek a permit for and job address?

5.Overall Satisfaction
Very Satisfied
Somewhat
Neutral
Dissatisfied
Very Dissatisfied
How would you rate the level of customer service you received from the Village's permit technicians?
How would you rate the level of customer service you received from plan reviewers?
How would you rate the level of customer service you received from Village Inspectors?
Knowledge/Competency of staff?
If applicable, ability to provide any assistance to any situation/problems
Staff assisted you with interpreting/explaining Village requirements?
If you experienced issues, staff was helpful in exploring potential solutions?
For a new commercial structure or addition, was the initial plan review completed within seventeen (17) business days?
For all other commercial projects, was the initial plan review completed within twelve (12) business days?
For a new single-family dwelling or addition, was the initial plan review completed within eight (8) business days?
For a revision to a residential project, was the plan review completed within twelve (12) business days?
For any permit not covered above (miscellaneous permits for commercial and residential), was the initial plan review completed within twelve (12) business days?
For a revision to any permit not covered above (miscellaneous permits for commercial and residential), was the plan review completed within twelve (12) business days?
Overall how would rate your experience with the Department in this phase of your project?
6.Use the space below to add comments you wish to be shared with the Building Director:
Thank you!
The Village of Arlington Heights Building & Life Safety Department would like to thank you for taking the time to complete this survey. Your feedback is valued, very much appreciated and will assist us in continuing to improve our processes. Your feedback is greatly appreciated. Thank you
Current Progress,
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