Round 2 Rate the PPP Lender Customer Experience

Share Your Input

With Round 2 of the Payment Protection Program (PPP) underway, we are following up on our previous survey to capture the responses from those who are applying for this second wave of funding.

From the list below, please indicate which lender(s) you have approached (check all that apply) regarding PPP, which one you actually submitted an application to, and then rate your customer experience with your lender(s) of choice. NYCON will post the survey results in a second report.

Question Title

* 1. In Round 2 of the PPP, please check the lender to which you submitted your PPP application and then rate your experience with the lender in the following question.

A10 Capital

Actor's Federal Credit Union

Adirondack Bank

Adirondack Trust Bank

Amalgamated/NewTek

AmeriCU

Apple Bank

Ballston Spa National Bank (BSNB)

Bank of America

Bank of Cooperstown (USNY)

Bank of Greene County

Bank of Utica

Berkshire Bank

Bethpage

Binghamton Savings Bank

BNY Mellon

Bridgehampton National Bank (BNB)

Buffalo Savings Bank

Canandaigua National Bank

CAP COM

Capital One Bank

CFCU

Champlain National Bank

Charter One Bank

Chase Bank

Chemung Canal Trust Co.

Citibank

Citizens Bank

City National Bank

Community Bank

ConnectOne Bank

Corning Credit Union

Cross River

Dime Bank

Eastern Bank

Elmira Savings Bank

Empower

ESL

Fifth Third Bank

First American National Bank

First Citizens Bank

First National Bank

First National Bank of Long Island

First New York

First Niagara Bank

First Republic Bank

First Source

Five Star Bank

Flagstar Bank

Generations Bank

Genesee Regional Bank

Glens Falls National Bank & Trust

Haliba Bank

HSBC Bank

Hudson Valley

Investors Bank, Northfield Bank

Island

Key Bank

Lower East Side

Lyons National Bank

M&T Bank

Mid-Hudson Valley

Municipal

NBT Bank

NCB Bank (National Cooperative Bank)

NCD

New York Commercial Bank

New York Community Bank

North Country Savings Bank

Northfield Bank

Northwest Bank

OceanFirst

Pathfinder

PayPal

People’s United Bank

Peoples Security Bank & Trust

Pioneer Savings Bank

PNC Bank

Progressive

Pursuit Lending

Putnam Savings Bank

Quorum

Rhinebeck Bank

Riverside Bank

Rondout Savings Bank

Santander Bank

Saratoga National Bank

Seacomm Federal Credit Union

SEFCU

Signature Bank

Sterling National Bank

Steuben Trust

Suffolk

Summit

Sunmark

Sunrise

TD Bank

The Delaware National Bank of Delhi

Tioga State Bank

Tompkins Financial

Tompkins Trust Co.

Trustco Bank

Ulster Savings Bank

US Alliance

US Bank

Valley Bank

Visions Federal Credit Union

Wayne Bank

Wells Fargo Bank

Other lender (please specify).

Question Title

* 2. Round 2 PPP lender: How would rate your experience regarding the following topics (on a scale of 1 to 5 with 1 being very negative and 5 very positive) for the bank you submitted your PPP application?

	1 Very negative	2	3	4	5 Very Positive	N/A
Accessing the PPP application from the bank	Accessing the PPP application from the bank 1 Very negative	Accessing the PPP application from the bank 2	Accessing the PPP application from the bank 3	Accessing the PPP application from the bank 4	Accessing the PPP application from the bank 5 Very Positive	Accessing the PPP application from the bank N/A
Guidance on the application provided by the bank	Guidance on the application provided by the bank 1 Very negative	Guidance on the application provided by the bank 2	Guidance on the application provided by the bank 3	Guidance on the application provided by the bank 4	Guidance on the application provided by the bank 5 Very Positive	Guidance on the application provided by the bank N/A
Updates on your PPP application status	Updates on your PPP application status 1 Very negative	Updates on your PPP application status 2	Updates on your PPP application status 3	Updates on your PPP application status 4	Updates on your PPP application status 5 Very Positive	Updates on your PPP application status N/A
Completion of the PPP loan process by the bank	Completion of the PPP loan process by the bank 1 Very negative	Completion of the PPP loan process by the bank 2	Completion of the PPP loan process by the bank 3	Completion of the PPP loan process by the bank 4	Completion of the PPP loan process by the bank 5 Very Positive	Completion of the PPP loan process by the bank N/A

Lender being rated:

Question Title

* 3. Have you received your PPP loan?

Yes

N/A

Comments

Question Title

* 4. If you have received your closing loan documents, what was your wait time period from applying to receiving these documents? Please select from the ranges below.

1-5 days

5-10 days

10-15 days

15-20 days

20-25 days

N/A

Comments

Question Title

* 5. If you have received your loan funds, what was your wait time period from executing your loan closing to receiving your funds? Please select from the ranges below.

1-5 days

5-10 days

10-15 days

15-20 days

20-25 days

N/A

Comments

Round 2 Rate the PPP Lender Customer Experience

Share Your Input

Question Title

* 1. In Round 2 of the PPP, please check the lender to which you submitted your PPP application and then rate your experience with the lender in the following question.

Question Title

* 2. Round 2 PPP lender: How would rate your experience regarding the following topics (on a scale of 1 to 5 with 1 being very negative and 5 very positive) for the bank you submitted your PPP application?

Question Title

* 3. Have you received your PPP loan?

Question Title

* 4. If you have received your closing loan documents, what was your wait time period from applying to receiving these documents? Please select from the ranges below.

Question Title

* 5. If you have received your loan funds, what was your wait time period from executing your loan closing to receiving your funds? Please select from the ranges below.

Question Title

* 6. Please share any other comments on the PPP process, including your concerns or questions.