Machine First Delivery

On a scale of 1 to 10, please score the maturity of adopting automation technologies in your enterprise (1 being low and 10 being high maturity)
1.Do you have a formal Automation CoE/ Office of Automation?
2.How would you prefer to develop automation competencies?
3.What is the estimated payback period in months for Process Automation projects?
4.What is the estimated payback period in months for Automation projects using AI/ML?
5.How have you implemented AI-based Automation use cases inside your enterprise?
6.What would be the reason to go for a Machine First approach (where humans train machines to be the first point of contact)?
7.Would you prefer a one product strategy for RPA or multi-product strategy for RPA? Why?
8.Would you be open to using cloud-based AI platforms that may entail your data (some potentially sensitive) being on secure public clouds within your region?
9.Would you prefer developing AI based automation projects using open source AI frameworks or AI platforms from public cloud providers (Azure/AWS/Google etc.?)
10.What business area/(s) do you see the highest potential for Advanced AI algorithms in your industry?
11.Do you see increased use of machine's / automation within your enterprise and where is focus currently (business ops/ IT Ops, etc.)?
12.How and where are automation priorities defined within your enterprise? Is it local to business units (Business Ops or IT Ops or Agile) or is the automation strategy running from the top with impact across the organization (i.e. CAO or automation office)?
13.What kind of impact is machine is having on your enterprise and business?  (Productivity gains, reduced human errors, user experience or agility, etc.)
14.What is driving your automation agenda (productivity/FTE reduction, user experience etc.)?
15.What are your biggest challenges in implementing Machine First or Automation apart from availability of skilled resources?
16.What security challenges do you foresee when "Machine" becomes first line of defense and how you plan to overcome it?
Current Progress,
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