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- Procedural Knowing

The questions below are designed to bring relevance to the material in the webinar by encouraging reflection on areas in the business that might suffer from a loss of skills or where people have become 'rusty' on how to get things done. You may like to make notes as you work through the questions regarding where in the business this applies.

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* 1. Tasks in our workplace do not require 'Muscle memory' or special physical skills so efficiency or safety will not be affected on return to work.

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* 2. Everybody is as fit for their jobs now, as they were before the lock-down.

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* 3. Our teams are as effective now as they were before the lock-down.

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* 4. There is little to no chance that the complementary skills required in the teams will have been lost.

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* 5. No situation exists in the workplace where a loss of skills would cause a service failure that would be experienced by the customer.

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