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Annual Community Library Survey & Service Gaps

Part A: How you use the Library
1.In the past 12 months, how often have you used the Penticton Public Library, either in person or online?
2.How have you used the Library in the past 12 months? Select all that apply.
3.Overall, how well does the library meet your needs?
4.How important do you think the public library is to our community?
5.Is there anything that stops you from using the library as much as you would like? Select all that apply.
6.Please tell us how much you agree or disagree with the following statements.

The public library:
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not sure
Supports literacy and learning
Provides equal access to information and items
Helps people access technology
Is a welcoming space for people in our community
Strengthens our community
Responds to changing community needs
7.During the past 12 months, has the library helped you do any of the following? Select all that apply.
8.Which three areas should the library focus on over the next few years? (If more than three are selected, only the top three will be counted.)
9.What is one thing the library could do better to serve you or the community
Part B: Help us identify service gaps
10.Are there things the library currently offers but you can't use, or are we missing something that you think should be available?
11.What would you like the library to have more of? Select all that apply.
12.Which audience would you like to see more programs for? Select all that apply.
13.Which topics for programs or learning opportunities would you like to see more of? Select all that apply.
14.How well does the Library's current space support the following activities
Very well
Well
Somewhat well
Not well
I don't use the Library for this.
Reading or browsing
Quiet study or work
Using a computer or personal device
Children's and family activities
Attending programs or events
Meeting or connecting with others
15.Are there people or groups in our community whose needs you think could be better served by the Library?
16.Are there services you use elsewhere that you wish the Library offered?
17.If the Library could add or improve one thing that would make you use it more, what would that be?
Part C: About you
18.What is your age group?
19.Do any children under 18 live in your household?
20.How long have you lived in Penticton?
21.Is there anything else you'd like us to know about library services or the needs of our community?