PPG Customer Satisfaction Survey 2024

We want to hear from you.

Question Title

Thank you for shopping at the PPG Marketplace. We would like to know more about your shopping experience with us. Your feedback will help us continue to improve our service to you.

To thank you for your participation, we will be doing a special drawing for a chance to win one of five $50 gift certificates to the PPG Marketplace. Please be sure to provide your contact information so that we can contact the winners.

Question Title

* 1. Information

Name

Email Address

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* 2. What brings you to the PPG Marketplace?

I'm a Marketing & PPG Stakeholder

I'm an employee or retiree making a personal purchase

I'm a PPG Paints Store Employee

I'm an independent contractor/ architect

I'm a PPG Dealer/Jobber

Other (please specify)

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* 3. How would you rate your shopping experience at the PPG Marketplace?

	Pleased	Satisfied	Neutral	Somewhat Dissatisfied	Dissatisfied	N/A
Product selection	Product selection Pleased	Product selection Satisfied	Product selection Neutral	Product selection Somewhat Dissatisfied	Product selection Dissatisfied	Product selection N/A
Overall purchase experience	Overall purchase experience Pleased	Overall purchase experience Satisfied	Overall purchase experience Neutral	Overall purchase experience Somewhat Dissatisfied	Overall purchase experience Dissatisfied	Overall purchase experience N/A
Order processing	Order processing Pleased	Order processing Satisfied	Order processing Neutral	Order processing Somewhat Dissatisfied	Order processing Dissatisfied	Order processing N/A
Site navigation	Site navigation Pleased	Site navigation Satisfied	Site navigation Neutral	Site navigation Somewhat Dissatisfied	Site navigation Dissatisfied	Site navigation N/A
Customer service	Customer service Pleased	Customer service Satisfied	Customer service Neutral	Customer service Somewhat Dissatisfied	Customer service Dissatisfied	Customer service N/A

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* 4. How often do you visit the Custom Inspiration Page of the site?

Often

Sometimes

Never

If you answered "Never" we're curious to know why

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* 5. Why do you typically make purchases from the PPG Marketplace? Please check all that apply.

Personal Use

Customer Gifts

Giveaways

Employee Uniforms

Meetings & Events

Other (please specify)

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* 6. My thoughts about the PPG Marketplace are the following: (select top 2 answers that reflect your main thoughts)

Easy to navigate & find options easily

Meets my expectations

Needs to be refreshed with new items to make more exciting

Doesn’t usually have what I am looking for

I don’t usually go to the site because I have other contacts I purchase from

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* 7. What type of products do you typically purchase? Select all that apply.

Apparel

Headwear

Drinkware

Keychains

Bags

Tech Accessories

Promotional Items

Safety 365

Sale Merchandise

Refinish Merchandise

Architectural Merchandise

Inspired Custom Collection

Collectibles

Other (please specify)

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* 8. Are there any products you would like to see added to the PPG Marketplace?

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* 9. Is there anything we can do to improve your shopping experience at the PPG Marketplace?

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* 10. PPG's strategic partner, HALO, runs the PPG Marketplace store. Are you curious to learn more about their capabilities when it comes to custom merchandise and kitting?

No thank you

Yes. I'd love to learn more