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Pathways Professional Counseling Client Satisfaction Survey

Pathways Professional Counseling Client Satisfaction Survey

Thank you for taking the time to complete a short survey of your experience at Pathways. We value your feedback on our services! This survey should take 5-10 minutes to complete.  Please feel free to contact Ross Hickman at 205-945-0037 if you have any questions.  
1.Our records show that you received care from a counselor at Pathways Professional Counseling. Is that accurate?
2.Please click your counselor's name:(Required.)
3.How long have you been attending sessions with your counselor?
4.In the last 12 months, when you contacted your counselor’s office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?
5.In the last 12 months, when you contacted your counselor’s office during regular office hours, how often did you get an answer that same day?
6.In the last 12 months, how often did you see your counselor within 15 minutes of your appointment time?
7.During your most recent visit, did your counselor explain things in a way that was easy to understand?
8.During your most recent visit, did your counselor listen carefully to you?
9.During your most recent visit, did your counselor spend enough time with you?
10.Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate your counselor?
10 Best provider possible
9
8
7
6
5
4
3
2
1
0 Worst provider possible
.
11.Did the quality of the counseling improve your problem or quality of life?
12.Would you recommend your counselor to your family and friends?
13.During your most recent visit, were clerks and receptionists at your counselor's’s office as helpful as you thought they should be?
14.(Optional) If you would like a response to your survey or to be contacted about an issue, please include your name and contact information below.
15.(Optional) Please let us know any other information you would like to share about our services, your visit, or your counselor. | Please be aware, submitted comments may be used anonymously for reporting, promotional, or informational purposes.
Thank you!

Thank you for taking the time to complete this survey. Your feedback helps us better serve you and others in our community.

If your experience with Pathways Professional Counseling was meaningful, here are a few ways you can support our ministry:

- Pray for us. Your prayers for our clients, counselors, and ministry are deeply appreciated.
- Share your experience. If you're comfortable sharing publicly, leaving a Google review helps others find the support they need.
- Give financially. Donations allow us to continue providing counseling at a subsidized cost for individuals and families who may not otherwise be able to afford care. You can give at www.pathwaysprofessional.org/give-now.

No matter how you choose to support us, or if simply completing this survey is all you are able to do, thank you for allowing us to be part of your journey. We are grateful for the opportunity to serve you.
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