Exit this survey Question Title * 1. When you think about HMA Instrumentation what are the first 3 words that come to mind? Word 1 Word 2 Word 3 Question Title * 2. Please rate the following; in terms of both importance and satisfaction levels: Importance Satisfaction Value added services 1 Very Unimportant 2 3 4 5 6 7 Very Important Value added services Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Value added services Satisfaction menu Ease of ordering 1 Very Unimportant 2 3 4 5 6 7 Very Important Ease of ordering Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Ease of ordering Satisfaction menu Staff are courteous 1 Very Unimportant 2 3 4 5 6 7 Very Important Staff are courteous Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Staff are courteous Satisfaction menu Documents are easily understood and accurate 1 Very Unimportant 2 3 4 5 6 7 Very Important Documents are easily understood and accurate Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Documents are easily understood and accurate Satisfaction menu Staff know product compliance standards 1 Very Unimportant 2 3 4 5 6 7 Very Important Staff know product compliance standards Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Staff know product compliance standards Satisfaction menu Quality responses to questions and concerns 1 Very Unimportant 2 3 4 5 6 7 Very Important Quality responses to questions and concerns Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Quality responses to questions and concerns Satisfaction menu Lowest rate 1 Very Unimportant 2 3 4 5 6 7 Very Important Lowest rate Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Lowest rate Satisfaction menu Shipment arrives on time 1 Very Unimportant 2 3 4 5 6 7 Very Important Shipment arrives on time Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Shipment arrives on time Satisfaction menu Staff are knowledgeable 1 Very Unimportant 2 3 4 5 6 7 Very Important Staff are knowledgeable Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Staff are knowledgeable Satisfaction menu Receive timely responses when you require assistance 1 Very Unimportant 2 3 4 5 6 7 Very Important Receive timely responses when you require assistance Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Receive timely responses when you require assistance Satisfaction menu Easy to navigate website 1 Very Unimportant 2 3 4 5 6 7 Very Important Easy to navigate website Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Easy to navigate website Satisfaction menu Instruments are repaired properly and in a timely manner 1 Very Unimportant 2 3 4 5 6 7 Very Important Instruments are repaired properly and in a timely manner Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Instruments are repaired properly and in a timely manner Satisfaction menu Personal referral 1 Very Unimportant 2 3 4 5 6 7 Very Important Personal referral Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Personal referral Satisfaction menu Receive solutions that work for your organisation 1 Very Unimportant 2 3 4 5 6 7 Very Important Receive solutions that work for your organisation Importance menu 1 Very Unsatisfied 2 3 4 5 6 7 Very Satisfied Receive solutions that work for your organisation Satisfaction menu 33% of survey complete. Next
