* 1. Are you a...

* 2. How often do you use PNCT in an average week?

* 3. Do you contact PNCT Customer Service?

* 4. Do you prefer contacting PNCT by email or phone?

* 5. Do you have personal contacts at PNCT?

* 6. IsĀ www.pnct.net CONTACTS page helpful and easy to find?

* 7. Based on your experience, please evaluate the following

  Very Bad Bad Neutral Good Very Good
Customer Service helpfulness
Trouble Window personnel helpfulness
TIR personnel assistance
Empty field personnel assistance
Grid personnel helpfulness
Reefer process
Turn Time
Polaris Depot Empty processing
Polaris Depot Chassis processing
Ease of traffic flow through PNCT terminal?
Ease of use of PNCT.net website?
PNCT compared with other terminals in NY/NJ?

* 8. Do you have any other comments, questions, or concerns?