Mutual Operations Division

What was the nature of your latest contact with Mutual Operations?

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* 1. What was the nature of your latest contact with Mutual Operations?

For what subject did you contact Mutual Operations?

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* 2. For what subject did you contact Mutual Operations?

Staff was friendly, courteous and professional.

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* 3. Staff was friendly, courteous and professional.

Mutual Operations responded promptly to my request and/or I was given a timely appointment.

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* 4. Mutual Operations responded promptly to my request and/or I was given a timely appointment.

My wait time to speak with a member of staff was:

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* 5. My wait time to speak with a member of staff was:

Staff was knowledgeable and able to solve my problem.

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* 6. Staff was knowledgeable and able to solve my problem.

Please rate the Mutual Operations services you have used.  Indicate the number that best suits your rating.  10 being the highest rating.

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* 7. Please rate the Mutual Operations services you have used.  Indicate the number that best suits your rating.  10 being the highest rating.

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Alterations/Resales
Building Maintenance
Landscape Maintenance
Member Records
Mutuals' Board Office
Reception
Work Order Desk
Overall, what letter grade would you give our customer service?

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* 8. Overall, what letter grade would you give our customer service?

What service-related improvements can you recommend?

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* 9. What service-related improvements can you recommend?

Feel free to make any additional comments here.

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* 10. Feel free to make any additional comments here.

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