Blue Mountains Food Co-op Customer Satisfaction Survey

Listening to customers has always been important to us. Your feedback will help us better serve people like you! We want you to help make the Co-op the best it can be.

When Blue Mountains Food Co-op was born in a Katoomba garage back in 1981 the instigators, those plucky wholefood pioneers had no idea that their little buying group would grow to be the largest not-for-profit, community owned food co-op in Australia. With over 2,500 members, 26 staff, a large contingent of loyal volunteers, including the Board of Directors, and two shops open seven days a week, the Co-op plays an integral part in the social and economic fabric of the Blue Mountains community it serves.

And so, to better understand what makes our Co-op unique, and to gauge what would help us provide our customers with the best possible experience, we’re asking for 5 minutes of your time to answer some important questions. What are we doing right? What can we improve upon? What new products and services would you like to see? And how can we enhance your Co-op shopping experience?

Your feedback is extremely important to us and we thank you for your time in completing this survey. All participants in this survey will go into the draw to win a Christmas hamper!

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* 1. Have you ever shopped at the Co-op before?

Yes

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* 2. If yes, how would you rate your experience?

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* 3. If you haven’t considered Co-op membership please tell us why. Tick as many as apply.

I live too far away to regularly shop there

I was a member but wasn’t getting any value from my membership

I didn't experience good customer service in the shop

I only purchase a few select items there

I don’t know what the benefits of membership are

Other (please specify)

Please elaborate

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* 4. The Co-op is a member owned not-for-profit organisation. There are no shareholders and our profits are re-invested into the organisation to help improve our business. We give 10% of our annual profit to charitable organisations and we pride ourselves on sustainable practices to reduce packaging and plastics. Does knowing this information entice you to shop with us?

Yes

If no, (why not)?

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* 5. Would you like to become a member of the Co-op?

Yes

If yes, you can join online or provide your best contact details below so we can set you up!

Contact details

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* 6. Where do you get information about food, lifestyle and community events?

From friends and family

Social media

In the local newspaper

Community noticeboards

Other (please specify)

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* 7. If you'd like to go in to the draw to win a Christmas hamper please provide your contact details below

Name

Address

Address 2

City/Town

State

Post Code

Country

Email Address

Phone Number