During the pandemic, many of London’s Underground station ticket machines have stopped taking cash payments for Oyster top up or to buy paper tickets in order to reduce the possible transmission of Coronavirus. TfL are now proposing to stop taking cash across all Underground, DLR and London Overground station ticket offices and machines.

To travel, passengers will need to have a contactless bank card or have topped up their Oyster card via a bank account online, or top up with cash or card at a retail Oyster ticket outlet. This means they will no longer be able to top up at the station. We want to know how this will affect you or people you know, who may rely on cash top-ups.

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* 1. How do you currently pay for your travel?

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* 2. If you pay cash at the station, please tell us how this will affect you if there was to be no cash facility at the station you use in the future.

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* 3. If you use cash at the station to top up or purchase a ticket, can you tell us which station (or stations) you normally use?

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* 4. If going cashless won’t affect you directly, is there anyone you know who would be affected? Please tell us about this.

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* 5. If you were to top up with cash at a retail outlet, is there a convenient ticket stop for you to top up your Oyster with cash?

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* 6. What age bracket do you fall under?

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