2 Minute Patient Survey including the Friends and Family Test

Your experience of Priory Medical Group

33% of survey complete.

At Priory Medical Group we are always looking for ways to improve our service to you. We would like to know what is important to you when using your GP Practice and whether we live up to your expectation. This survey is anonymous so please be as honest as you can.

We have modified our survey to include the new "Friends and Family Test" as our first question. The primary aims of this test are to:

* gather useful feedback from people who use our services that can be fed directly back to Surgery staff in a simple format and in near real time
* identify areas where improvements can be made so practical action can be taken
* inform current and prospective patients about the experiences of those who use the practices services

Question Title

* 1. We would like you to think about your recent experiences of our service.

How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?

Extremely likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don't know

Do you wish to add any additional comments?

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* 2. Which surgery are you providing feedback for?


Surgery you visited	Surgery you visited menu

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* 3. Please tell us the name of the clinician you saw today:

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* 4. Please rate the following from Poor to Excellent

	Excellent	Above average	Average	Below average	Poor	Not Applicable
Getting through to the surgery on the telephone	Getting through to the surgery on the telephone Excellent	Getting through to the surgery on the telephone Above average	Getting through to the surgery on the telephone Average	Getting through to the surgery on the telephone Below average	Getting through to the surgery on the telephone Poor	Getting through to the surgery on the telephone Not Applicable
The manner of the call handler	The manner of the call handler Excellent	The manner of the call handler Above average	The manner of the call handler Average	The manner of the call handler Below average	The manner of the call handler Poor	The manner of the call handler Not Applicable
The manner of the reception staff	The manner of the reception staff Excellent	The manner of the reception staff Above average	The manner of the reception staff Average	The manner of the reception staff Below average	The manner of the reception staff Poor	The manner of the reception staff Not Applicable
The appointment system in surgery	The appointment system in surgery Excellent	The appointment system in surgery Above average	The appointment system in surgery Average	The appointment system in surgery Below average	The appointment system in surgery Poor	The appointment system in surgery Not Applicable
The time to wait in surgery before you saw the clinician	The time to wait in surgery before you saw the clinician Excellent	The time to wait in surgery before you saw the clinician Above average	The time to wait in surgery before you saw the clinician Average	The time to wait in surgery before you saw the clinician Below average	The time to wait in surgery before you saw the clinician Poor	The time to wait in surgery before you saw the clinician Not Applicable
The manner of the clinician	The manner of the clinician Excellent	The manner of the clinician Above average	The manner of the clinician Average	The manner of the clinician Below average	The manner of the clinician Poor	The manner of the clinician Not Applicable
The length of time allowed for your appointment (approx 15 mins)	The length of time allowed for your appointment (approx 15 mins) Excellent	The length of time allowed for your appointment (approx 15 mins) Above average	The length of time allowed for your appointment (approx 15 mins) Average	The length of time allowed for your appointment (approx 15 mins) Below average	The length of time allowed for your appointment (approx 15 mins) Poor	The length of time allowed for your appointment (approx 15 mins) Not Applicable
How we met our obligations to protect your personal data	How we met our obligations to protect your personal data Excellent	How we met our obligations to protect your personal data Above average	How we met our obligations to protect your personal data Average	How we met our obligations to protect your personal data Below average	How we met our obligations to protect your personal data Poor	How we met our obligations to protect your personal data Not Applicable
Surgery comfort and facilities	Surgery comfort and facilities Excellent	Surgery comfort and facilities Above average	Surgery comfort and facilities Average	Surgery comfort and facilities Below average	Surgery comfort and facilities Poor	Surgery comfort and facilities Not Applicable
Cleanliness of the environment	Cleanliness of the environment Excellent	Cleanliness of the environment Above average	Cleanliness of the environment Average	Cleanliness of the environment Below average	Cleanliness of the environment Poor	Cleanliness of the environment Not Applicable

Please use the comments box below to share your views of our service

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* 5. What is your overall opinion of our service?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

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* 1. We would like you to think about your recent experiences of our service.How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?

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* 2. Which surgery are you providing feedback for?

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* 3. Please tell us the name of the clinician you saw today:

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* 4. Please rate the following from Poor to Excellent

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* 5. What is your overall opinion of our service?

* 1. We would like you to think about your recent experiences of our service.

How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?