Welcome to Clinical Diagnostic Solutions, Inc. (CDS)

Hello,

Thank you for being a Clinical Diagnostic Solutions Customer.
Our records indicate that a Preventive Mainteneance (PM) visit was recently performed on the Boule Medonic M Series Hematology Analyzer at your location.
As part of our ongoing dedication to Quality, we are performing this follow-up.

We want to confirm that the PM Services we provided met your expectations.
Our company goal is to exceed your expectations in the areas indicated within this brief survey.

We have enlisted the On Line services of “Survey Monkey” – “A  leading provider of web-based survey solutions”
The survey is designed to capture your satisfaction level for several key topics.

Simply check  the number that best describes your opinion of each.

The survey also has an area for your comments.  We look forward to all feedback.

The information you enter (including e-mail addresses) will not be shared or sold outside of our organization.


 

Question Title

* 1.
Please Rank the following statements on a scale of 1 - 6. 
An answer is required for each question
1 = Very Dissatisfied
5 = Very Satisfied (Exceeded Expectations)

  1)
Very Dissatisfied 		2)
Dissatisfied 		3)
Just OK 		4)
Satisfied 		5)
Very Satisfied 		6)
Choose not to Respond
How Satisfied were you with the overall Preventive Maintenance (PM) Scheduling process?
How Satisfied were you with the Arrival Time (ETA)?
How Satisfied were you with the Professionalism of the Service Representative?
How Satisfied were you with the Time Required to perform the Preventive Maintenance (PM) service?
How Satisfied were you with the Overall Instrument Preventive Maintenance (PM) Process?

Question Title

* 2. What is your instrument Serial Number? (Optional)

Question Title

* 3. What is the Work Order # for the Service Call Performed? (Optional)

Question Title

* 4. Additional Comments: (Optional)

Question Title

* 5. Address (Optional)

Question Title

* 6. Would you like to have a Manager contact you to discuss your Service Experience?

Question Title

* 7. How likely is it that you would recommend Clinical Diagnostic Solutions to a friend or colleague?

Not at all likely
Extremely likely

Question Title

* 8. How likely is it that you would recommend the Medonic Hematology Analyzer to a friend or colleague?

Not at all likely
Extremely likely

T