Do you feel your Shining Star's needs are being met by the USS Direct Care Staff (DCS).

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* 1. Do you feel your Shining Star's needs are being met by the USS Direct Care Staff (DCS).

The DCS is knowledgeable on how to support my loved one (Shining Star).

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* 2. The DCS is knowledgeable on how to support my loved one (Shining Star).

Is the relationship between the USS DCS and the Shining Star positive?

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* 3. Is the relationship between the USS DCS and the Shining Star positive?

Does the Direct Care Staff assist the Shining Star with achieving their goals?

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* 4. Does the Direct Care Staff assist the Shining Star with achieving their goals?

How long has the current DCS worked with your loved one (Shining Star)?

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* 5. How long has the current DCS worked with your loved one (Shining Star)?

If your loved one has needed help finding their voice (Advocacy), has USS been a helpful resource and advocate?

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* 6. If your loved one has needed help finding their voice (Advocacy), has USS been a helpful resource and advocate?

Please rate the following pertaining to your Qualified Professional (QP).

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* 7. Please rate the following pertaining to your Qualified Professional (QP).

  Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied
The amount of communication / contact with the USS QP.
The knowledge my QP has of the waiver and services.
The knowledge my QP has of my Shining Star's needs and goals.
My QP is meeting my expectations.
Rate your experience with the annual ISP (plan) process.

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* 8. Rate your experience with the annual ISP (plan) process.

  Strongly Agree Agree Neutral Disagree Strongly Disagree
My USS QP advocated for the services and hours that I wanted.
My USS QP informed me of my options for services.
I felt included in the annual plan year process.
I participated in the writing of the goals.
My QP took time and prepared me BEFORE the actual ISP (plan) meeting.
Are you receiving the new electronic USS Newsletter via personal email?

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* 9. Are you receiving the new electronic USS Newsletter via personal email?

Do you feel your loved one (Shining Star) is exercising their rights.

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* 10. Do you feel your loved one (Shining Star) is exercising their rights.

If this is your FIRST year with USS, please rate the following based on your new beginnings with USS.

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* 11. If this is your FIRST year with USS, please rate the following based on your new beginnings with USS.

  Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied Not applicable (N/A)
How satisfied were you with the information you received about USS?
How satisfied were you with the communication you received through the process?
How satisfied were you with the response time from the in-take department?

How would you rate your overall experiences with United Support Services (USS)?

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* 12.

How would you rate your overall experiences with United Support Services (USS)?

Do you have any other questions or comments to help USS maintain it's quality support services?

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* 13.

Do you have any other questions or comments to help USS maintain it's quality support services?

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THANK YOU for taking the time to complete our survey!

Your feedback is very important to USS!

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