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Wirral SEND Partnership - Parent Carer Feedback

Wirral SEND Partnership is currently gathering views about the types of information, advice and support that is most useful  to families in Wirral. We want to hear about your experiences of our service to date and if you haven't accessed us what the reasons for this are.

The information that we receive will be used to inform a two year service development plan that will underpin a funding bid for Department for Education (DfE) Funding and improve our service. 
 
We may be in touch to gather more information around the answers provided and your comments may be shared anonymously with our local and national stakeholders. 

Submission of this survey acts as consent for WIRED to collect and use your data as outlined in the WIRED Group privacy policy - please follow the link below.
http://www.wired.me.uk/uploads/WIRED%20Group%20Privacy%20Policy_1.pdf

If you have any questions relating to use or storage of your data, or would like the policy explaining further please call us on 0151 522 7990 or email contact@wired.me.uk

Thank you for taking the time to complete. 
1.Name (Required.)
2.Phone Number and/or Email (Required.)
3.How many children and/or young people with SEND (special educational needs and/or disabilities) do you have?
4.What are the current issues that you most need Information, Advice and/or Support around?
5.Have you used Wirral SEND Partnership before?
6.If you have used Wirral SEND Partnership please tell us how you heard about the service
7.If you have not used Wirral SEND Partnership before please tell us why and then move onto question 23
8.How helpful was the information, advice and support that we gave you?
Very helpful 
Quite helpful
Neither helpful nor unhelpful
Not very helpful
Not helpful at all
9.Please tell us what type of information, advice and support you have received from the service - tick all that apply.
10.Did we return your calls promptly
Always
Mostly
Neither
Not that much
Not at all
11.Did we keep in touch
Always
 Mostly
Neither
Not that much
Not at all
12.Did we explain decisions, keep you updated and explain next steps
Always
Mostly
Neither
Not that much
Not at all
13.Did we listen to your views
Always
Mostly
Neither
Not that much
Not at all
14.Did we treat you with respect
Always 
Mostly 
Neither
Not that much
Not at all
15.Did we explain what the role of the service is?
16.How neutral, fair and unbiased do you think we were?
Very 
Quite
Neither
Not very
Not at all
17.How much difference do you think our information, advice and support has made for your family?
A great deal of difference 
A little difference
Neither
Not much difference
No difference at all
18.Please tell us more about the difference we made - select all that apply
19.Please tell us of any other differences our service has made
20.Overall how satisfied are you with the service provided?
Very satisfied
Quite satisfied
Neither
Unsatisfied
Very unsatisfied
21.How likely is it you will recommend the service to others?
Very likely
Quite likely
Neither
Unlikely
Extremely unlikely
22.Could we have done better? If yes please tell us more
23.What type of information, advice and support is most valuable to you? Please choose up to five options
24.If there is anything else you would like to add about the service you have received or if you have any ideas for future development please comment below.
Current Progress,
0 of 24 answered