Wirral SEND Partnership is currently gathering views about the types of information, advice and support that is most useful  to families in Wirral. We want to hear about your experiences of our service to date and if you haven't accessed us what the reasons for this are.

The information that we receive will be used to inform a two year service development plan that will underpin a funding bid for Department for Education (DfE) Funding and improve our service. 
 
We may be in touch to gather more information around the answers provided and your comments may be shared anonymously with our local and national stakeholders. 

Submission of this survey acts as consent for WIRED to collect and use your data as outlined in the WIRED Group privacy policy - please follow the link below.
http://www.wired.me.uk/uploads/WIRED%20Group%20Privacy%20Policy_1.pdf

If you have any questions relating to use or storage of your data, or would like the policy explaining further please call us on 0151 522 7990 or email contact@wired.me.uk

Thank you for taking the time to complete. 

Question Title

* 1. Name 

Question Title

* 2. Phone Number and/or Email 

Question Title

* 3. How many children and/or young people with SEND (special educational needs and/or disabilities) do you have?

Question Title

* 4. What are the current issues that you most need Information, Advice and/or Support around?

Question Title

* 5. Have you used Wirral SEND Partnership before?

Question Title

* 6. If you have used Wirral SEND Partnership please tell us how you heard about the service

Question Title

* 7. If you have not used Wirral SEND Partnership before please tell us why and then move onto question 23

Question Title

* 8. How helpful was the information, advice and support that we gave you?

Question Title

* 9. Please tell us what type of information, advice and support you have received from the service - tick all that apply.

Question Title

* 10. Did we return your calls promptly

Question Title

* 11. Did we keep in touch

Question Title

* 12. Did we explain decisions, keep you updated and explain next steps

Question Title

* 13. Did we listen to your views

Question Title

* 14. Did we treat you with respect

Question Title

* 15. Did we explain what the role of the service is?

Question Title

* 16. How neutral, fair and unbiased do you think we were?

Question Title

* 17. How much difference do you think our information, advice and support has made for your family?

Question Title

* 18. Please tell us more about the difference we made - select all that apply

Question Title

* 19. Please tell us of any other differences our service has made

Question Title

* 20. Overall how satisfied are you with the service provided?

Question Title

* 21. How likely is it you will recommend the service to others?

Question Title

* 22. Could we have done better? If yes please tell us more

Question Title

* 23. What type of information, advice and support is most valuable to you? Please choose up to five options

Question Title

* 24. If there is anything else you would like to add about the service you have received or if you have any ideas for future development please comment below.

T