* 1. Using any number from 0 to 10, where 0 is the worst customer care possible and 10 is the best customer care possible, what number would you use to rate the country's overall Customer Care as delivered by the various companies in Zambia?

  10 Best customer care possible 9 8 7 6 5 4 3 2 1 0 Worst customer care possible

* 2. As a customer, which organizations have striven to meet your needs or provided the best customer care in Zambia? Please respond with the best organisation per sector below.

* 3. Which company operates the best call centre in Zambia? (when you call that company's hotline you dont hold for too long before you get answered - if you get answered at all)

* 4. Which company has been very innovative in terms of using technology to improve service delivery this year?

* 5. Which Company offered you an outstanding customer experience this year.

* 6. As a customer, what do you consider most before acquiring a product or service from a company?