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Can you please rate our provision of these services in estate administration using a 1 to 5 scale, where 1 means you strongly agree and 5 means you strongly disagree.

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* 1. Customer Name

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* 2.
Overall Satisfaction
Overall, how satisfied are you with the service you have received from the Public Trustee?

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* 3. Specific Service Elements
Thinking more specifically about your service experience , how satisfied are you with the service you received from the Public Trustee on the following?

  Very dissatisfied Dissatisfied Neither Satisfied Very Satisfied
Public Trustee staff were caring of my needs
I received prompt and timely service
I was treated fairly
Public Trustee staff were polite and respectful
I received clear, concise and accurate information
Public Trustee staff were knowledgeable
The management of the trust by the Public Trustee
The timeliness of payments from the trust (if applicable)

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* 4. How can the Public Trustee improve its service?

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* 5. Service Experience
In what ways could the Public Trustee improve its service experience? Please use the space below to write in any ways you believe the Public Trustee could improve.

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* 6. How likely are you to recommend the Public Trustee to family or friends? Please circle your response on the scale below where 0 means you are not at all likely to recommend and 10 means you are extremely likely to recommend.

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* 7. Reasons for Recommendation
Why did you rate your recommendation the way you did? Please be as descriptive as possible in the space provided below.

Thank you for taking the time to complete this survey. Your feedback is much appreciated. Please visit our website for more information about our services and compliance with the South Australian Government Information Privacy Principles — www.publictrustee.sa.gov.au

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