Public Information & Customer Service (PICS) Satisfaction Survey

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* 1. Which Customer Service Representative did you work with today?

Carolyn Fairfax

Nakia Ainsworth

Shelby Geraci

I am not sure

I prefer not to answer

Other (please specify)

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* 2. How would you rate the customer service experience you received today?

Excellent

Good

Average

Poor

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* 3. Did your Customer Service Representative address all your questions accurately and professionally (or kindly direct you to the appropriate point of contact)?

Yes

No

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* 4. How would you rate the length of your wait time to speak/correspond with a Customer Service Representative?

Excellent – no wait time

Good – short wait time

Average – average wait time

Poor – long wait time

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* 5. Please feel free to share any additional feedback below so that we can improve our Customer Service experience.

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* 6. If you have a concern that you would like us to follow-up with you about, please provide your contact information below.

Name

Email Address

Phone Number