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Shorewood Community & Event Center Facility Study Survey

The City of Shorewood owns and operates the Shorewood Community & Event Center, and is currently conducting a study to better understand how the facility is used, what’s working well, and where improvements could be made.

As someone who has rented or used the facility within the past three years, your perspective is especially important to us. Your feedback will help guide the City’s planning and decision-making for the building moving forward.

Thank you for taking a few minutes to complete this short survey and share your thoughts!
1.In what years did you use or rent the facility (please select all that apply)?
2.How often have you visited the Shorewood Community & Event Center in the past three years?
3.Which best describes the event or activity you have used the facility most frequently for in the past three years?
4.Overall, how would you rate your experience at the facility?
Excellent
Good
Fair
Poor
5.Please rate your satisfaction with the following components of the facility:
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A
Facility condition and cleanliness
Room layout and amenities
Technology (AV system, sound, TV’s, projector, Wi-Fi, etc.)
Reservation process and communication
Staff support and customer service
Cost relative to overall value
6.What aspects of your facility rental or use did you enjoy the most or were the most positive?
7.What challenges or issues have you faced with the facility, if any?
8.If you could add one thing or make one change to enhance your experience within the facility, what would it be?
9.Would you consider renting, visiting, or using the facility again in the future?
10.If “No” or “Maybe,” what is the main reason why in question 9 (select all that apply)?
11.Which improvements or enhancements would most influence your desire to rent or visit the facility in the future (select top 3 choices)?
12.How important is affordability in your decision to rent or use the facility?
Very important
Somewhat important
Not important
13.If the City were to update, remodel, or repurpose the facility, what types of use would you like to see offered (select all that apply)?
14.Are you a resident of Shorewood?
15.What best describes your relationship to the facility?
16.Would you like to stay informed or be involved with the analysis of the Shorewood Community & Event Center in the future?
17.Have a question? Want to stay informed on the Shorewood Community & Event Center? Would you like to be part of the planning process? Please leave your email so staff can contact you.
Thank you for taking the time to provide you comments and feedback! We greatly appreciate your interest in the facility, and your feedback will help the City properly plan for facility use for years to come.
18.How did you hear about this survey?