Reading Writing Hotline Customer Service Feedback Question Title * 1. Do your customer service staff know about the national Reading Writing Hotline? Yes No Don't know Question Title * 2. If yes, please move to Question 3, if no please indicate whether you would like us to send you some Reading Writing Hotline material to your customer service staff. Yes No If yes please provide us with your address and contact details Question Title * 3. Do your customer service staff ask callers/new learners how they heard about your service? Yes No Don't know Question Title * 4. If yes, is 'referral from the Reading Writing Hotline' an option on the list? Yes No Don't know If no, would you be able to add this to the list of options? Question Title * 5. Can we provide you with material to target your customer service staff regarding adults with high literacy needs? Yes No Don't know Question Title * 6. Do your customer service staff receive training in assisting students from diverse background? Yes No Don't know Question Title * 7. If yes, can the Reading Writing Hotline provide you with some material that might be valuable is assisting your staff to understand the complexities of the adult literacy journey? Yes No Don't know Question Title * 8. Is there any other way we could help you to help our callers convert their adult literacy need to an actual enrolment? Yes No Don't know If you answered yes please tell us what support you would like in the box below Done