Job Description

Voices of Hope (VOH) is looking for a full time Receptionist who will provide support to our newest location on 644 N Broadway.  The ideal person will be very outgoing, enthusiastic, extremely well organized and passionate in working closely with people seeking or in recovery. 

VOH offers a highly attractive compensation package that includes competitive wages, benefits, paid holidays and vacation time.  A valid driver’s license, insurance, and reliable transportation required.

OVERVIEW OF DUTIES AND ACTIVITIES
The Receptionist will provide general support to office, manager, other employees, and office visitors by handling a variety of tasks in order to ensure that all interactions between the Organization and others are positive and productive. 
Specific areas of support include, but are not limited to: reception, Telephone Recovery Support, organization of office area, cleaning, and other duties as assigned.
  • Maintain a safe, secure, and clean environment.
  • Work closely with the Operations Manager and Program Coordinator to foster an organizational culture that attracts and motivates staff and volunteers.
  • Maintain front desk by greeting guests and engaging them in center activities.
  • Connect participants to appropriate recovery coach.
  • Answering phones and routing calls to the correct person or taking messages as needed.
  • Conduct participant check in and data collection of guest attendance as needed.
  • Engage participants in a friendly supportive environment and encourage participation in activities.
  • Maintain coffee station including preparation of coffee, filling with adequate supplies, and cleaning.
  • Collaborate with other staff members on projects to attain established goals.
  • Ensure technical equipment and rooms are set up for meetings (i.e. Zoom or Facebook Live) in a timely manner.
  • Clerical duties for office and meetings as assigned.
  • Provide general administrative support.
  • Maintains participant confidence and protects operations by keeping information confidential.
  • Monitor adherence to office policies and procedures and report issues as needed.
  • Fill in for Telephone Recovery Support when needed.
  • Advocate for the organization by presenting and adhering to current and new policies and protocols.
  • Take inventory of stock and notify Program Coordinator of needed supplies.
  • Other duties as assigned.
Requirements:
  • High School Diploma or GED
  • Proficient in various software programs (i.e. Office 365) and be able to learn new software programs as duties require.
  • Reliable transportation 
  • Ability to work within a variety of settings and with diverse populations
  • Availability to work a flexible schedule including evening and weekend hours.
  • Hours - Evening and Saturday hours required



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