Access to Technology Survey for Service Providers

Dear All:

The Systemic Issues and Social Change working group (SISC WG) facilitated by the Toronto South Local Immigration Partnership (TSLIP) is currently working on policy issues related to access to technology. For this purpose, we developed a brief survey for Service Providers to obtain a better understanding of your experience and your perspectives on the strengths and challenges of offering online and remote services during COVID-19.

As we start to transition to a blended model of online and in-person services, we feel it is crucial to capture the evolving needs of newcomer communities so that we can address technology accessibility needs and gaps in the next year. To this end, we ask that you take the time to complete this survey and that you share your insights with us. The survey will take about 8 to 10 minutes to complete.

Your feedback will be used to inform the SISC WG work as well as our participation in the various community response efforts currently underway, including the work of the United Way/City of Toronto Neighbourhood Clusters, The Community Response table at the City of Toronto and the National Settlement and Integration Council.

If you have any questions about this survey, you can contact Adriana Pena, Communications Coordinator - TSLIP at communications@torontolip.com.

Thank you for your participation.

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* 1. Name of your organization

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* 2. What client group do you serve? Please select all that apply (focus on the groups you work the most with)

Permanent Residents

Government-Assisted Refugees (GAR)

Privately Sponsored Refugees (PSR)

Convention Refugees

Refugee Claimants

Citizens

International Students

Undocumented clients

Temporary foreign workers

Other (please specify)

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* 3. Have you been providing any type of programming or services virtually (e.g. by phone/computer)?

Yes

If Yes, please describe:

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* 4. What tools do you use to connect with clients? (Select all that apply)

Phone

Text

Zoom

WebEx

Microsoft Teams

Not Applicable

Other (please specify)

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* 5. What percentage (as a rough estimate) of your clients:

	Less than 20%	20 to 50%	50 to 70%	70 to 90%	More than 90%
Have access to and are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet?	Have access to and are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? Less than 20%	Have access to and are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 20 to 50%	Have access to and are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 50 to 70%	Have access to and are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 70 to 90%	Have access to and are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? More than 90%
Have access to but are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet?	Have access to but are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? Less than 20%	Have access to but are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 20 to 50%	Have access to but are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 50 to 70%	Have access to but are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 70 to 90%	Have access to but are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? More than 90%
Do not have access to but are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet?	Do not have access to but are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? Less than 20%	Do not have access to but are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 20 to 50%	Do not have access to but are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 50 to 70%	Do not have access to but are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 70 to 90%	Do not have access to but are able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? More than 90%
Do not have access to and are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet?	Do not have access to and are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? Less than 20%	Do not have access to and are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 20 to 50%	Do not have access to and are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 50 to 70%	Do not have access to and are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? 70 to 90%	Do not have access to and are not able to use devices such as computers, laptops, tablets, smartphones, etc. and internet? More than 90%

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* 6. Do you offer any assistance to help your clients access your online programs or services during Covid-19? (Check all that apply.)

Financial assistance or help in applying for financial assistance to access technology

Assistance with accessing electronic devices

Assistance with accessing internet

Digital literacy training

Informal supports to access remote services (individual assistance as needed)

Not applicable

Other (please specify)

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* 7. What are some of the specific barriers or technology needs of newcomers to access various social and health services?

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* 8. What are the best technology options for newcomers to access services? Please prioritize as follows: 1 being the most important and 5 the least important.

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* 9. What are your needs to provide online services for clients? (Check all that apply)

Equipment provided by your organization

Additional computer training/ knowledge

Training on virtual platforms

Access to internet

Secure access to organization’s data system

Online registration for clients

More privacy at home

Financial support by employer (subsidy for internet access)

Other (please specify)

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* 10. Do you have the proper equipment at home to provide virtual programming/services?

Yes

If not, what would you need? Please indicate if you are using your personal device(s):

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* 11. Have you received the support and training you need to provide virtual programming/services?

Yes

Not Applicable

Would rather not say

Comments

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* 12. Please let us know if you are a:

Front-line practitioner

Coordinator or Manager

Executive Director

Access to Technology Survey for Service Providers

Question Title

* 1. Name of your organization

Question Title

* 2. What client group do you serve? Please select all that apply (focus on the groups you work the most with)

Question Title

* 3. Have you been providing any type of programming or services virtually (e.g. by phone/computer)?

Question Title

* 4. What tools do you use to connect with clients? (Select all that apply)

Question Title

* 5. What percentage (as a rough estimate) of your clients:

Question Title

* 6. Do you offer any assistance to help your clients access your online programs or services during Covid-19? (Check all that apply.)

Question Title

* 7. What are some of the specific barriers or technology needs of newcomers to access various social and health services?

Question Title

* 8. What are the best technology options for newcomers to access services? Please prioritize as follows: 1 being the most important and 5 the least important.

Question Title

* 9. What are your needs to provide online services for clients? (Check all that apply)

Question Title

* 10. Do you have the proper equipment at home to provide virtual programming/services?

Question Title

* 11. Have you received the support and training you need to provide virtual programming/services?

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* 12. Please let us know if you are a:

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* 13. Where are you located? Please provide the first three digits of your postal code