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* 1. Which of the following is true about organizational values?

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* 2. Values are relevant to employees and patients but not to external stakeholders.

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* 3. Organizational values can be operationalized by each of the following strategies except:

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* 4. ____________ statements are one way of capturing and preserving culture.

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* 5. Mayo Clinic utilizes a values review process to support and maintain its values. In this review, follow-up sessions occur after:

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* 6. Values have strategic importance to healthcare organizations and contribute to operational effectiveness.

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