Fire Dept Strategic Plan Stakeholders

Plantation Fire Department Strategic Plan Customer Survey

As the Fire Department formulates its plans for the future, the input from our valued customers and stakeholders is essential. Please take a few moments to complete this short survey. Your thoughts and opinions are essential to us. You may provide additional comments at the end.

Question Title

* 1. Your status within the City of Plantation (Check all that apply)

Resident

Business owner

Business employee

City Employee

Volunteer organization member

Other _______________

Question Title

* 2. How long have you been involved with (lived in) the City of Plantation

a. Less than one year

a. 2 to 5 years

a. 6 to 10 years

a. 11 to 15 years

a. Greater than 15 years

Question Title

* 3. Which of the following did you know about the Plantation Fire Department

a. Serving the City since 1957

a. Combination volunteer/career fire department

a. Largest volunteer fire department in Florida

a. Maintains Class 2 insurance rating

Question Title

* 4. Please rank the services of the Plantation Fire Department in order of importance to you. (1- most important, through 4-least important)

Question Title

* 5. Which issues concern you most regarding the Fire Department? Please rank in order from 1-most important, to 5 – least important.

Question Title

* 6. Have you had to use the Fire Department services? (If no, skip to 11)

Yes

Question Title

* 7. When was the most recent time?

a. Within last six months

a. Last year

a. Last two years

a. Greater than the last two years

Question Title

* 8. Which was the most recent service you requested

a. Fire Suppression (Firefighting)

a. EMS

a. Fire Prevention/Life Safety

d. Public Affairs (Community outreach)

Question Title

* 9. Please rate the quality of your most recent experience with the Fire Department

Excellent

Good

Fair

Poor

No Opinion

Fire Dept Strategic Plan Stakeholders

Plantation Fire Department Strategic Plan Customer Survey

Question Title

* 1. Your status within the City of Plantation (Check all that apply)

Question Title

* 2. How long have you been involved with (lived in) the City of Plantation

Question Title

* 3. Which of the following did you know about the Plantation Fire Department

Question Title

* 4. Please rank the services of the Plantation Fire Department in order of importance to you. (1- most important, through 4-least important)

Question Title

* 5. Which issues concern you most regarding the Fire Department? Please rank in order from 1-most important, to 5 – least important.

Question Title

* 6. Have you had to use the Fire Department services? (If no, skip to 11)

Question Title

* 7. When was the most recent time?

Question Title

* 8. Which was the most recent service you requested

Question Title

* 9. Please rate the quality of your most recent experience with the Fire Department

Question Title

* 10. Please provide any additional comments about the Fire Department