Thank you for taking the time to share your feedback in PERS' annual Member Satisfaction Survey. Your answers will help PERS, the agency, provide better customer service and retirement education to our more than 375,000 members.

PERS, the agency, administers your retirement system in partnership with more than 900 public employers. Benefits are set by the Oregon Legislature. PERS investments are managed by Oregon State Treasury, under the direction of the Oregon Investment Council.

The survey should take fewer than five minutes to complete. You can edit your responses until you submit the survey or close your browser window.

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* 1. What is your PERS membership status?

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* 2. What plan are you in? 
(If you are a beneficiary and don't know, you can skip this question. All members have only one plan.)

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* 3. What type of PERS-participating employer do you (did you) work for?
(Check all that apply.)

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* 4. Please rate PERS, the agency, on the following:

  Excellent Good Fair Poor Don't know
Timeliness of service
Ability to provide services correctly the first time
Helpfulness
Employees' knowledge and expertise
Availability of information
Overall quality of service
Website (Oregon.gov/PERS)
Online Member Services (online pension account access through the PERS website)

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* 5. Please choose your level of agreement with the following statements.

  Strongly agree Agree Somewhat agree Neutral Somewhat disagree Disagree Strongly disagree
I feel confident my retirement is secure with PERS.
PERS sends communications that are relevant to my needs.

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* 6. PERS wants to improve our communications, website, and educational materials. If you are willing to be contacted for other follow-up surveys, to provide website feedback in the future, or to receive communications about key PERS events, please provide your contact information below. Your information will not be provided to anyone outside of PERS for any reason.

Contact Us

If you need specific assistance with your PERS benefits, please contact PERS Member Services.

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