Central San Development Services Customer Survey Question Title * 1. Section(s) that served you: Inspection Mainline Plan Review Right of Way Permit Counter Staff Capacity Use Program Sewer Billing Contractual Assessment Districts/Septic Conversion Financing Pump Application Review Other (please specify) Question Title * 2. Was the person who served you knowledgeable? Yes No Other (please specify) Question Title * 3. Per question 2 - Person's name (optional) Question Title * 4. Per question 2 - Application # or job # Question Title * 5. Please rate the following as to how the service was provided:(Ratings: 4 = Excellent, 3 = Good, 2 = Fair, 1 = Needs Improvement) 4 3 2 1 Courteous Attitude Courteous Attitude 4 Courteous Attitude 3 Courteous Attitude 2 Courteous Attitude 1 Responsiveness Responsiveness 4 Responsiveness 3 Responsiveness 2 Responsiveness 1 Helpful Helpful 4 Helpful 3 Helpful 2 Helpful 1 Overall Rating Overall Rating 4 Overall Rating 3 Overall Rating 2 Overall Rating 1 Question Title * 6. Was the response time reasonable? Yes No If no, please tell us how long it took to resolve the issue and what you expected or consider reasonable: Question Title * 7. If the person serving you was unable to address your concern or need, were you directed to the appropriate staff person? Yes No Not applicable Question Title * 8. Please share any additional comments and/or suggestions to improve our customer service. In particular, Central San is interested in ways to improve "contactless customer service" and appreciates any suggestions you may offer. Done