In 2017, PERB launched the Case Processing Efficiencies Initiative to explore opportunities to streamline our processes and procedures to address our backlog of cases and improve the delivery of services to our constituents. The Board has implemented many of the key recommendations from the Initiative while others are awaiting regulatory approval. Surveys such as this will allow PERB to solicit feedback on improvements that have been made, as well as identify other areas that may need attention.

Many of the questions below ask you to rate your recent experiences on a scale from UNACCEPTABLE (very bad) to EXCELLENT (very good). Please focus on your experience as it relates to PERB's processes, procedures, and operations and NOT on specific case outcomes.

Thank you for taking a few minutes to answer these survey questions to help PERB fulfill our statutory mission to administer the State’s public sector collective bargaining statutes, ensure their consistent implementation and application, and adjudicate disputes between the parties subject to them.

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* 1. [Optional] Contact Information

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* 2. How would you describe your relationship with PERB?

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* 3. For which of the following have you been before PERB (select all that apply)?

GENERAL EXPERIENCE: The following questions ask you about your recent experience with PERB and PERB's Divisions. Please focus your thoughts on PERB's operations and delivery of services to PERB constituents, not specific case outcomes.

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* 4. How would you rate your overall experience with PERB?

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* 5. How would you rate your overall recent experiences with PERB’s Office of General Counsel (initial filing of charges through issuance of complaint/dismissal and informal conference, as well as resolving representation petitions and miscellaneous other matters)?

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* 6. How would you rate your overall recent experiences with PERB’s Division of Administrative Law (formal hearing through issuance of ALJ proposed decision)?

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* 7. How would you rate your overall recent experiences at the Board level (exceptions to proposed decision or appeal of administrative determination through final Board decision)?

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* 8. How would you rate your overall experience with PERB’s State Mediation and Conciliation Service (SMCS)?

TECHNOLOGY IMPLEMENTATION: PERB has recently implemented a number of changes to how constituents are able interact with the agency. Our ePERB Public Portal recently launched, providing an online filing portal for PERB constituents. Additionally, due to COVID-19, the Office of General Counsel conducted informal settlement conferences virtually, the Division of Administrative Law transitioned to holding virtual formal hearings, SMCS began holding virtual mediations, and the Board held its meetings via Zoom. The following questions relate to those changes.

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* 9. How would you rate your overall experience with PERB’s ePERB Public Portal?

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* 10. How would you rate your overall experience with virtual informal settlement conferences? [Informal settlement conferences conducted by a Regional Attorney via WebEx, Zoom or another virtual platform.]

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* 11. How would you rate your overall experience with PERB’s virtual formal hearings? [Hearings conducted by an Administrative Law Judge (ALJ) via WebEx or another virtual platform.]

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* 12. How would you rate your overall experience with SMCS-led virtual mediations?

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* 13. How would you rate your overall experience with PERB’s virtual Board meetings?

EXPEDITED CASE PROCESSING: As part of the Case Processing Efficiency Initiative, PERB has engaged stakeholders in discussions and feedback regarding revising the expedited decisions process. The following questions relate to those efforts.

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* 14. Which of the following criteria should be considered by PERB to evaluate requests to expedite (select all that apply)?

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* 15. Once a case is expedited, is it appropriate to allow continuances or extensions of time absent a showing of extraordinary circumstances?

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* 16. What if there is mutual agreement?

Thank you for taking the time to answer the questions above. Your willingness to provide candid feedback to PERB will allow us to better serve our constituents. If you would like to add additional thoughts, please do so in the space provided below.

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* 17. Additional thoughts:

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