Customer Personal Satisfaction Survey Customer Satisfaction Question Title * 1. How long have you been a customer of our company? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 2. How likely is it that you would recommend Zarc International, Inc to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 3. Overall, how satisfied or dissatisfied are you with Zarc International, Inc? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 4. Which of the following words would you use to describe our products? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK Question Title * 5. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 6. How would you rate the quality of the product? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 7. How would you rate the value for money of the product? Excellent Above average Average Below average Poor OK Question Title * 8. How did you Place your Order? Phone Email Website Mail Fax OK Question Title * 9. How responsive have we been to your questions or concerns about our products? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 10. Do you feel we adequately respond to and correct any problems or issues that may arise? Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 11. How likely are you to purchase any of our products again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 12. Do you have any other comments, questions, or concerns? OK Question Title * 13. Are you willing to provide your contact information? Yes No OK NEXT